KB
Khanyi B
1 reviews | Active since Jul 2018
26 Jan 2026, 16:34
Products delivered without my consent
I have been receiving and ordering from Isabella Garcia for the past five years. Last year July I called them not to send any more products. The current order payments would have been finished by September.
In October they sent a parkage, I called without going through. I then sent an email to ask them to collect the parkage instead they started deducting, In their response they promised someone will call me. Until now I have not received any call. This is frustrating when you want to terminate their products it seems it's a struggle.
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Replies (5)0
Replies (5)
Isabella Garcia's replyOfficial
26 Jan 2026, 19:21Dear Khanyi,
Thank you for bringing this matter to our attention. I would like to sincerely apologise for the frustration and inconvenience you have experienced. Please be assured that this is by no means reflective of the high standard of service we strive to provide, and I completely understand how concerning and upsetting this situation must have been for you.
I have sent you an email addressing your concerns and will continue to follow up internally until the matter has been fully resolved. Kindly rest assured that this remains a priority, and we are committed to ensuring a fair and satisfactory outcome.
Should you have any further questions, concerns, or require additional assistance in the meantime, please do not hesitate to respond directly to my email. I am here to support you and ensure that this matter is handled with the care and attention it deserves.
Once again, please accept my sincere apologies for the inconvenience caused, and thank you for allowing us the opportunity to make this right.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for bringing this matter to our attention. I would like to sincerely apologise for the frustration and inconvenience you have experienced. Please be assured that this is by no means reflective of the high standard of service we strive to provide, and I completely understand how concerning and upsetting this situation must have been for you.
I have sent you an email addressing your concerns and will continue to follow up internally until the matter has been fully resolved. Kindly rest assured that this remains a priority, and we are committed to ensuring a fair and satisfactory outcome.
Should you have any further questions, concerns, or require additional assistance in the meantime, please do not hesitate to respond directly to my email. I am here to support you and ensure that this matter is handled with the care and attention it deserves.
Once again, please accept my sincere apologies for the inconvenience caused, and thank you for allowing us the opportunity to make this right.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply26 Jan 2026, 19:21
Official
Dear Khanyi,
Thank you for bringing this matter to our attention. I would like to sincerely apologise for the frustration and inconvenience you have experienced. Please be assured that this is by no means reflective of the high standard of service we strive to provide, and I completely understand how concerning and upsetting this situation must have been for you.
I have sent you an email addressing your concerns and will continue to follow up internally until the matter has been fully resolved. Kindly rest assured that this remains a priority, and we are committed to ensuring a fair and satisfactory outcome.
Should you have any further questions, concerns, or require additional assistance in the meantime, please do not hesitate to respond directly to my email. I am here to support you and ensure that this matter is handled with the care and attention it deserves.
Once again, please accept my sincere apologies for the inconvenience caused, and thank you for allowing us the opportunity to make this right.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for bringing this matter to our attention. I would like to sincerely apologise for the frustration and inconvenience you have experienced. Please be assured that this is by no means reflective of the high standard of service we strive to provide, and I completely understand how concerning and upsetting this situation must have been for you.
I have sent you an email addressing your concerns and will continue to follow up internally until the matter has been fully resolved. Kindly rest assured that this remains a priority, and we are committed to ensuring a fair and satisfactory outcome.
Should you have any further questions, concerns, or require additional assistance in the meantime, please do not hesitate to respond directly to my email. I am here to support you and ensure that this matter is handled with the care and attention it deserves.
Once again, please accept my sincere apologies for the inconvenience caused, and thank you for allowing us the opportunity to make this right.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
KB
Khanyi B's updateReviewer Update
22 Feb 2026, 06:32Good day,
It's almost a month ago when I wrote this review, until now this matter is not resolved instead on the 13th Feb another deduction went through my account.
I sent Andri numerous emails checking update without response.
I will keep on saying this ...this is disappointing for your company. Even if I want to use your products again. For me this has *****ed your image .
Hope you can remove this
It's almost a month ago when I wrote this review, until now this matter is not resolved instead on the 13th Feb another deduction went through my account.
I sent Andri numerous emails checking update without response.
I will keep on saying this ...this is disappointing for your company. Even if I want to use your products again. For me this has *****ed your image .
Hope you can remove this
KB
Khanyi B's update22 Feb 2026, 06:32
Reviewer Update
Good day,
It's almost a month ago when I wrote this review, until now this matter is not resolved instead on the 13th Feb another deduction went through my account.
I sent Andri numerous emails checking update without response.
I will keep on saying this ...this is disappointing for your company. Even if I want to use your products again. For me this has *****ed your image .
Hope you can remove this
It's almost a month ago when I wrote this review, until now this matter is not resolved instead on the 13th Feb another deduction went through my account.
I sent Andri numerous emails checking update without response.
I will keep on saying this ...this is disappointing for your company. Even if I want to use your products again. For me this has *****ed your image .
Hope you can remove this
Isabella Garcia's replyOfficial
23 Feb 2026, 10:54Dear Khanyisa,
I hope this message finds you well.
Kindly note that the reimbur*****t processed on 2026/02/13 was for your Instant Beauty order.
The deduction you observed relates to your Skincare order, for which payment is still outstanding. I have also shared your statement in response to your previous email as confirmation.
I trust this clarifies the matter, but please don’t hesitate to reach out if you have any further questions or require additional assistance. We are always happy to help.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
I hope this message finds you well.
Kindly note that the reimbur*****t processed on 2026/02/13 was for your Instant Beauty order.
The deduction you observed relates to your Skincare order, for which payment is still outstanding. I have also shared your statement in response to your previous email as confirmation.
I trust this clarifies the matter, but please don’t hesitate to reach out if you have any further questions or require additional assistance. We are always happy to help.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply23 Feb 2026, 10:54
Official
Dear Khanyisa,
I hope this message finds you well.
Kindly note that the reimbur*****t processed on 2026/02/13 was for your Instant Beauty order.
The deduction you observed relates to your Skincare order, for which payment is still outstanding. I have also shared your statement in response to your previous email as confirmation.
I trust this clarifies the matter, but please don’t hesitate to reach out if you have any further questions or require additional assistance. We are always happy to help.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
I hope this message finds you well.
Kindly note that the reimbur*****t processed on 2026/02/13 was for your Instant Beauty order.
The deduction you observed relates to your Skincare order, for which payment is still outstanding. I have also shared your statement in response to your previous email as confirmation.
I trust this clarifies the matter, but please don’t hesitate to reach out if you have any further questions or require additional assistance. We are always happy to help.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
KB
Khanyi B's updateReviewer Update
23 Feb 2026, 11:43This is not correct...go to your system and see that I don't owe any products ..the skin care products that you sent I asked that you collect them and you have done that.
Sep last year was my last month of deduction ...as from October a new deduction started for products I didn't order that I requested you to collect.
Sep last year was my last month of deduction ...as from October a new deduction started for products I didn't order that I requested you to collect.
KB
Khanyi B's update23 Feb 2026, 11:43
Reviewer Update
This is not correct...go to your system and see that I don't owe any products ..the skin care products that you sent I asked that you collect them and you have done that.
Sep last year was my last month of deduction ...as from October a new deduction started for products I didn't order that I requested you to collect.
Sep last year was my last month of deduction ...as from October a new deduction started for products I didn't order that I requested you to collect.
Isabella Garcia's replyOfficial
23 Feb 2026, 15:15Dear Khanyisa,
Thank you for your message. I would like to take a moment to clarify your account to ensure there is no misunderstanding.
The order you are still paying and liable for is the order delivered in May 2025. Our records indicate that there is an outstanding instalment, as reflected in the statement previously shared. All orders and instalments have been managed according to our records and the agreements confirmed during prior correspondence.
I completely understand your concerns regarding the deductions and want to assure you that our team always strives to maintain accuracy and transparency in handling accounts. Your understanding and cooperation in this matter are greatly appreciated.
Should you have any further questions or require additional clarification, please don’t hesitate to reach out to me directly.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for your message. I would like to take a moment to clarify your account to ensure there is no misunderstanding.
The order you are still paying and liable for is the order delivered in May 2025. Our records indicate that there is an outstanding instalment, as reflected in the statement previously shared. All orders and instalments have been managed according to our records and the agreements confirmed during prior correspondence.
I completely understand your concerns regarding the deductions and want to assure you that our team always strives to maintain accuracy and transparency in handling accounts. Your understanding and cooperation in this matter are greatly appreciated.
Should you have any further questions or require additional clarification, please don’t hesitate to reach out to me directly.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply23 Feb 2026, 15:15
Official
Dear Khanyisa,
Thank you for your message. I would like to take a moment to clarify your account to ensure there is no misunderstanding.
The order you are still paying and liable for is the order delivered in May 2025. Our records indicate that there is an outstanding instalment, as reflected in the statement previously shared. All orders and instalments have been managed according to our records and the agreements confirmed during prior correspondence.
I completely understand your concerns regarding the deductions and want to assure you that our team always strives to maintain accuracy and transparency in handling accounts. Your understanding and cooperation in this matter are greatly appreciated.
Should you have any further questions or require additional clarification, please don’t hesitate to reach out to me directly.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for your message. I would like to take a moment to clarify your account to ensure there is no misunderstanding.
The order you are still paying and liable for is the order delivered in May 2025. Our records indicate that there is an outstanding instalment, as reflected in the statement previously shared. All orders and instalments have been managed according to our records and the agreements confirmed during prior correspondence.
I completely understand your concerns regarding the deductions and want to assure you that our team always strives to maintain accuracy and transparency in handling accounts. Your understanding and cooperation in this matter are greatly appreciated.
Should you have any further questions or require additional clarification, please don’t hesitate to reach out to me directly.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za