Products are destroying my skin and the consultant Wilme has trash behavior

Generally these products have been alright to my face then a few weeks ago they called to sell me more products and I took them up. But my skin is not agreeing with them. I've had the worst break outs of my life and I gave the products a chance. When there was no improvement I emailed them and a Wilme woman gave me a new way to use them but there was no change instead it was getting worse. I know my own skin and IG doesn't do any facial analysis so she can't tell me to continue using them. I emailed them again and this consultant still tells me to use these products. So I gave them a call and I found Wilme again, she was rude and clearly has no customer care and concern for my needs. The other consultants I have spoken to in the past have been understanding and willing to help. This is by far the worst one I have ever come across and I would prefer to have no communication with her but it seems she's at the forefront of the emails and calls. My relationship with IG has ended and I want my 60 day money back instated