Product still not cancelled as per several requests.

Since the 19th of September, I have been sending emails to please make sure that after my last debit order, which was the 27th of October, No further debits should be made and to cancel all further packages. I received an email from Bhavini Chibba stating she has referred my cancellation request to the relevant department, and I would be getting a call in the next two weeks. I never received a call, so I sent another email urging IG to please stop any debit orders and to please respond to my request via email stating this product is now cancelled. I decided to browse your Facebook page and noticed a few complaints about the similar thing, I made a comment firstly about the fact that my emails are constantly ignored and that all I get is the automated response that an "agent will call you shortly" the I also made reference to the ongoing query pertaining to animal testing, for a few years your agents have been assuring me there is no animal testing and IG is simply waiting for the "bunny logo" as the agents referred it to.

IG responds to my facebook comment rather quickly oddly enough, justifying the animal testing query (which is really good) but with regards to my cancellation request, again on the same facebook comment IG states that an agent will be in contact with me in the next 2 to 3 business days to follow through my request...thus confirming to me that my previous emails that I have sent since September have just simply been ignored, but the Facebook comment was quickly attended too. Now we approaching the debit order date and I cannot believe I have to send a formal complaint requesting again for my debit order to be stopped, as per my customer right, why was my request not adhered to and acknowledged vis email as I requested?