Product causing damage to skin and false advertising

I subscribed to their subscription through Instagram in March, I got my package 18th of March 2026, towards opening it, I realize that their "personalized" hamper isn't actually personalized for anyone's skin tone, as myself and my two colleagues received the exact same products even though we all have different skin types, I was still fine with that but the I discovered there is a toner missing, and when I enquired, I was told that it's not part of the hamper, even though on my daily steps it says "use toner" then spf cream etc.. I logged a complaint and the person who attended to it kept saying I must pay more money for the toner, of which I refused because how are you claiming to be personalizing products for people skin yet you don't send all items, eventually I told them I want to cancel as there is a missing item and the product is damaging my skin so I'm not sure if I'm not cleaning the face enough since it says I must use toner which I do not have, then I got a call beginning of May, the lady saying oh I mustn't cancel she will send a voucher of R1500 for me to get the toner, of which I did and received the second package 20th of May 2026, I used the product step by step and I kept on getting more ****les on my skin which is something I've never experienced before using other products, I then logged another request 30th of May 2026 telling them that I want to return the products that I haven't opened and continue paying for what I've opened since I've discontinued using their products completely, and the response I got was that I can't cancel after 60 days, which is fair only if everything was sent from the get go, but provided that I only full experience of the product in May the it's overwrites their 60 day rule as they didn't send me everything in March, I had to wait and fight with them and that time their products was not being used, even the ones I've opened, they are half full cause I discontinued using their products, yet they want me to stay on a 12 month plan with products I don't use.