RP
Retha P
1 reviews | Active since Oct 2017
02 Sept 2024, 13:35
procedures
<div>You send us debi-checks to approve or decline. I did not go on to my banking app to approve your debit order, as I knew I will not be able to afford your instalments, yet you managed to debit my account with R350.28 I am not interest in your products nor do I want you debiting my account. I want my money back as soon as possible. You were quick to debit my account, now you can be quick to pay me back and keep the products, as those products were also not received.
If you refuse to pay me, I will not leave it here and I will close my bank account.</div>
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Isabella Garcia's replyOfficial
02 Sept 2024, 14:39 Dear Retha,
I hope you are having a lovely day!
Thank you for bringing your complaint to our attention we appreciate your feedback.
We have been trying to contact you this afternoon to address your concerns, but unfortunately to no avail.
Kindly note Isabella Garcia Products are delivered within 10-14 working days after the first successful deduction from a client’s account. This is to ensure that we have the appropriate details and serves as an insurance deposit for the remaining amounts.
I have also requested the sales agreement recording and I am looking forward to providing you with the necessary feedback.
Please note that I have sent you an email to resolve your query.
We are truly sorry for any inconvenience that you have experienced and will most definitely strive to offer you better service in the future.
Wishing you a lovely day.
Warm Regards, Andri Olivier
Client Care Assistant Manager Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
I hope you are having a lovely day!
Thank you for bringing your complaint to our attention we appreciate your feedback.
We have been trying to contact you this afternoon to address your concerns, but unfortunately to no avail.
Kindly note Isabella Garcia Products are delivered within 10-14 working days after the first successful deduction from a client’s account. This is to ensure that we have the appropriate details and serves as an insurance deposit for the remaining amounts.
I have also requested the sales agreement recording and I am looking forward to providing you with the necessary feedback.
Please note that I have sent you an email to resolve your query.
We are truly sorry for any inconvenience that you have experienced and will most definitely strive to offer you better service in the future.
Wishing you a lovely day.
Warm Regards, Andri Olivier
Client Care Assistant Manager Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply02 Sept 2024, 14:39
Official
Dear Retha,
I hope you are having a lovely day!
Thank you for bringing your complaint to our attention we appreciate your feedback.
We have been trying to contact you this afternoon to address your concerns, but unfortunately to no avail.
Kindly note Isabella Garcia Products are delivered within 10-14 working days after the first successful deduction from a client’s account. This is to ensure that we have the appropriate details and serves as an insurance deposit for the remaining amounts.
I have also requested the sales agreement recording and I am looking forward to providing you with the necessary feedback.
Please note that I have sent you an email to resolve your query.
We are truly sorry for any inconvenience that you have experienced and will most definitely strive to offer you better service in the future.
Wishing you a lovely day.
Warm Regards, Andri Olivier
Client Care Assistant Manager Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
I hope you are having a lovely day!
Thank you for bringing your complaint to our attention we appreciate your feedback.
We have been trying to contact you this afternoon to address your concerns, but unfortunately to no avail.
Kindly note Isabella Garcia Products are delivered within 10-14 working days after the first successful deduction from a client’s account. This is to ensure that we have the appropriate details and serves as an insurance deposit for the remaining amounts.
I have also requested the sales agreement recording and I am looking forward to providing you with the necessary feedback.
Please note that I have sent you an email to resolve your query.
We are truly sorry for any inconvenience that you have experienced and will most definitely strive to offer you better service in the future.
Wishing you a lovely day.
Warm Regards, Andri Olivier
Client Care Assistant Manager Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za