OK
Ov K
1 reviews | Active since Mar 2015
31 May 2022, 17:20
Poorest Customer and Delivery Service
Received a message for my delivery with OTP number that I should give to the driver on delivery. The next thing I knew,my order was reflecting ad delivered to a person I do not know on 2022.05.30 at 14:00. The driver made no contact with me for the OTP number and I do not know to whom he delivered my products to. I am still waiting for answers. This was a cash purchase. It's frustrating, it's disappointing and I'm definitely not going to be a returning customer.
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Replies (1)
Isabella Garcia's replyOfficial
01 Jun 2022, 15:06Dear Okuhle,
Thank you very much for taking the time to raise your concerns and for bringing your complaint to our attention we appreciate your feedback.
Please rest assured that we are investigating this query and will revert to you as soon as possible.
Wishing you a lovely evening ahead.
Warm Regards,
Sulaine McGeer
Client Care Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply01 Jun 2022, 15:06
Official
Dear Okuhle,
Thank you very much for taking the time to raise your concerns and for bringing your complaint to our attention we appreciate your feedback.
Please rest assured that we are investigating this query and will revert to you as soon as possible.
Wishing you a lovely evening ahead.
Warm Regards,
Sulaine McGeer
Client Care Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za