RM
Refilwe M
1 reviews | Active since Dec 2021
14 Dec 2021, 18:30
Poor services.
They ask u to take their offer but they don't deliver on time. Instead they are very quick to debit ur account. I am counting days, I I don't get my orders in two days, I will reverse the debit order.
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Replies (1)
Isabella Garcia's replyOfficial
15 Dec 2021, 09:21Dear Refilwe,
Thank you for bringing your complaint to our attention we appreciate your feedback.
Isabella Garcia Products are delivered within 10-14 working days after the first successful deduction from a client’s account.
This is to ensure that we have the appropriate details and serves as an insurance deposit for the remaining amounts.
Please note that your debit order is still tracking, but once we have received confirmation from the bank that the debit order was successful I will ensure urgent dispatch and delivery of your products.
My sincerest apologies if there was any misunderstanding in this regard.
We value your loyalty and looking forward to a lovely beauty journey together for years to come.
May you have a wonderful day.
Warm Regards,
Sulaine McGeer Client Care Manager
Isabella Garcia International (Pty) Ltdwww.isabellagarcia.co.za
Thank you for bringing your complaint to our attention we appreciate your feedback.
Isabella Garcia Products are delivered within 10-14 working days after the first successful deduction from a client’s account.
This is to ensure that we have the appropriate details and serves as an insurance deposit for the remaining amounts.
Please note that your debit order is still tracking, but once we have received confirmation from the bank that the debit order was successful I will ensure urgent dispatch and delivery of your products.
My sincerest apologies if there was any misunderstanding in this regard.
We value your loyalty and looking forward to a lovely beauty journey together for years to come.
May you have a wonderful day.
Warm Regards,
Sulaine McGeer Client Care Manager
Isabella Garcia International (Pty) Ltdwww.isabellagarcia.co.za
Isabella Garcia's reply15 Dec 2021, 09:21
Official
Dear Refilwe,
Thank you for bringing your complaint to our attention we appreciate your feedback.
Isabella Garcia Products are delivered within 10-14 working days after the first successful deduction from a client’s account.
This is to ensure that we have the appropriate details and serves as an insurance deposit for the remaining amounts.
Please note that your debit order is still tracking, but once we have received confirmation from the bank that the debit order was successful I will ensure urgent dispatch and delivery of your products.
My sincerest apologies if there was any misunderstanding in this regard.
We value your loyalty and looking forward to a lovely beauty journey together for years to come.
May you have a wonderful day.
Warm Regards,
Sulaine McGeer Client Care Manager
Isabella Garcia International (Pty) Ltdwww.isabellagarcia.co.za
Thank you for bringing your complaint to our attention we appreciate your feedback.
Isabella Garcia Products are delivered within 10-14 working days after the first successful deduction from a client’s account.
This is to ensure that we have the appropriate details and serves as an insurance deposit for the remaining amounts.
Please note that your debit order is still tracking, but once we have received confirmation from the bank that the debit order was successful I will ensure urgent dispatch and delivery of your products.
My sincerest apologies if there was any misunderstanding in this regard.
We value your loyalty and looking forward to a lovely beauty journey together for years to come.
May you have a wonderful day.
Warm Regards,
Sulaine McGeer Client Care Manager
Isabella Garcia International (Pty) Ltdwww.isabellagarcia.co.za