HM
Hazel M
1 reviews | Active since May 2016
18 Oct 2021, 10:55
Poor service - no call back from consultant regarding my cancellation
Hi I have sent more than 5 emails, for my membership to be cancelled. I have received emails that a consultant will call be to confirm my request. Till today i have not received a call and i have been doing multiple follow-ups no one has bored to call. To make things easy since your consultants have better things to do, cancel my membership and provide me with the cancellation letter i will read and sign it .
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Isabella Garcia's replyOfficial
18 Oct 2021, 12:52Dear Lungiswa,
It was such an honour and privilege for me to have assisted you today.
We wish you the absolute best on your skincare journey going forward, may you have a great week ahead
Please rest assured that I have made all the required arrangements as we discussed telephonically.
We would like to apologise for any inconvenience that you have experienced, but please note that we are really passionate about your well-being and we strive to deliver exceptional service.
Wishing you a lovely day further.
Warm Regards,
Sulaine McGeer
Sulaine McGeer
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
www.isabellagarcia.co.za
Isabella Garcia's reply18 Oct 2021, 12:52
Official
Dear Lungiswa,
It was such an honour and privilege for me to have assisted you today.
We wish you the absolute best on your skincare journey going forward, may you have a great week ahead
Please rest assured that I have made all the required arrangements as we discussed telephonically.
We would like to apologise for any inconvenience that you have experienced, but please note that we are really passionate about your well-being and we strive to deliver exceptional service.
Wishing you a lovely day further.
Warm Regards,
Sulaine McGeer
Sulaine McGeer
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
www.isabellagarcia.co.za