NPL
Ngunii Prudence Ledimö
1 reviews | Active since Nov 2020
03 Dec 2020, 11:38
Poor Service
An order was placed by myself on the 5th November 2020. The order was supposed to be a birthday gift on the 17th November 2020 tomy sister and that was not possible because I still await the fully paid order from Isabella. Their custormer rings with no answer & if answered there's no one on the other end. I've sent countless emails with no response, even requesting that I have my money back at least. I've ran out of options, hello peter please assist! Order #***.
Helpful (0)
Replies (3)0
Replies (3)
Isabella Garcia's replyOfficial
03 Dec 2020, 13:50 Dear Prudence, I hope you are having a lovely day!
Thank you for bringing your complaint to our attention and we appreciate your feedback. We have been trying to contact you this afternoon to address your concerns, but unfortunately to no avail. Please note that we will send you an email to resolve your query. We are truly sorry for any inconvenience that you have experienced and will most definitely strive to offer you better service in the future. Wishing you a lovely weekend ahead. Warm Regards,
Sulaine McGeer Client Care Assistant Manager
Isabella Garcia International (Pty) Ltdwww.isabellagarcia.co.za
Thank you for bringing your complaint to our attention and we appreciate your feedback. We have been trying to contact you this afternoon to address your concerns, but unfortunately to no avail. Please note that we will send you an email to resolve your query. We are truly sorry for any inconvenience that you have experienced and will most definitely strive to offer you better service in the future. Wishing you a lovely weekend ahead. Warm Regards,
Sulaine McGeer Client Care Assistant Manager
Isabella Garcia International (Pty) Ltdwww.isabellagarcia.co.za
Isabella Garcia's reply03 Dec 2020, 13:50
Official
Dear Prudence, I hope you are having a lovely day!
Thank you for bringing your complaint to our attention and we appreciate your feedback. We have been trying to contact you this afternoon to address your concerns, but unfortunately to no avail. Please note that we will send you an email to resolve your query. We are truly sorry for any inconvenience that you have experienced and will most definitely strive to offer you better service in the future. Wishing you a lovely weekend ahead. Warm Regards,
Sulaine McGeer Client Care Assistant Manager
Isabella Garcia International (Pty) Ltdwww.isabellagarcia.co.za
Thank you for bringing your complaint to our attention and we appreciate your feedback. We have been trying to contact you this afternoon to address your concerns, but unfortunately to no avail. Please note that we will send you an email to resolve your query. We are truly sorry for any inconvenience that you have experienced and will most definitely strive to offer you better service in the future. Wishing you a lovely weekend ahead. Warm Regards,
Sulaine McGeer Client Care Assistant Manager
Isabella Garcia International (Pty) Ltdwww.isabellagarcia.co.za
NPL
Ngunii Prudence Ledimö's updateReviewer Update
04 Dec 2020, 16:16Hi Sulaine McGeer,
The time is 15:45 on the 5th December 2020 and I still do not have my order. This is after a lengthy almost convincing apologetic email that I got from you promising me actually assuring me that buy this time today I'd be an ecstatic client.
You explained that the agent that handled my order didn't do her work diligently hence the delay. And, what will your excuse be this time because I still don't have my order and I'm certain that you made sure that my order is dispatched??? I suppose!
Also, you never cared to let me know why Tshimologo and Precious never had the decency or professionalism to respond to my countless emails that I sent concerned about the order. Is this because I'm of a supposedly understanding race that didnt propel them enough to act professionally and with care like they would treat any other PAYING CLIENT?
Writing emails to your company has really exhausted me, I've never seen such unprofessionalism from a company that is supposed to be taking care of women's needs. Again, this email will be published publicly as it the only language ISABELLA GARCIA UNDERSTANDS.
Is the R500 gift voucher supposed to shut me up? Give me one reason why I would recommend Isabella to my friends and family!
Prudence ***
The time is 15:45 on the 5th December 2020 and I still do not have my order. This is after a lengthy almost convincing apologetic email that I got from you promising me actually assuring me that buy this time today I'd be an ecstatic client.
You explained that the agent that handled my order didn't do her work diligently hence the delay. And, what will your excuse be this time because I still don't have my order and I'm certain that you made sure that my order is dispatched??? I suppose!
Also, you never cared to let me know why Tshimologo and Precious never had the decency or professionalism to respond to my countless emails that I sent concerned about the order. Is this because I'm of a supposedly understanding race that didnt propel them enough to act professionally and with care like they would treat any other PAYING CLIENT?
Writing emails to your company has really exhausted me, I've never seen such unprofessionalism from a company that is supposed to be taking care of women's needs. Again, this email will be published publicly as it the only language ISABELLA GARCIA UNDERSTANDS.
Is the R500 gift voucher supposed to shut me up? Give me one reason why I would recommend Isabella to my friends and family!
Prudence ***
NPL
Ngunii Prudence Ledimö's update04 Dec 2020, 16:16
Reviewer Update
Hi Sulaine McGeer,
The time is 15:45 on the 5th December 2020 and I still do not have my order. This is after a lengthy almost convincing apologetic email that I got from you promising me actually assuring me that buy this time today I'd be an ecstatic client.
You explained that the agent that handled my order didn't do her work diligently hence the delay. And, what will your excuse be this time because I still don't have my order and I'm certain that you made sure that my order is dispatched??? I suppose!
Also, you never cared to let me know why Tshimologo and Precious never had the decency or professionalism to respond to my countless emails that I sent concerned about the order. Is this because I'm of a supposedly understanding race that didnt propel them enough to act professionally and with care like they would treat any other PAYING CLIENT?
Writing emails to your company has really exhausted me, I've never seen such unprofessionalism from a company that is supposed to be taking care of women's needs. Again, this email will be published publicly as it the only language ISABELLA GARCIA UNDERSTANDS.
Is the R500 gift voucher supposed to shut me up? Give me one reason why I would recommend Isabella to my friends and family!
Prudence ***
The time is 15:45 on the 5th December 2020 and I still do not have my order. This is after a lengthy almost convincing apologetic email that I got from you promising me actually assuring me that buy this time today I'd be an ecstatic client.
You explained that the agent that handled my order didn't do her work diligently hence the delay. And, what will your excuse be this time because I still don't have my order and I'm certain that you made sure that my order is dispatched??? I suppose!
Also, you never cared to let me know why Tshimologo and Precious never had the decency or professionalism to respond to my countless emails that I sent concerned about the order. Is this because I'm of a supposedly understanding race that didnt propel them enough to act professionally and with care like they would treat any other PAYING CLIENT?
Writing emails to your company has really exhausted me, I've never seen such unprofessionalism from a company that is supposed to be taking care of women's needs. Again, this email will be published publicly as it the only language ISABELLA GARCIA UNDERSTANDS.
Is the R500 gift voucher supposed to shut me up? Give me one reason why I would recommend Isabella to my friends and family!
Prudence ***
Isabella Garcia's replyOfficial
07 Dec 2020, 07:44Dear Prudence,
Thank you for your response.
According to our couriers your parcel has been delivered.
We have responded to your email and look forward to receiving confirmation of delivery.
Please accept our sincerest apologies for the inconvenience you experienced.
May you have a great week ahead.
Warm Regards, Sulaine McGeer
Client Care Assistant Manager Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for your response.
According to our couriers your parcel has been delivered.
We have responded to your email and look forward to receiving confirmation of delivery.
Please accept our sincerest apologies for the inconvenience you experienced.
May you have a great week ahead.
Warm Regards, Sulaine McGeer
Client Care Assistant Manager Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply07 Dec 2020, 07:44
Official
Dear Prudence,
Thank you for your response.
According to our couriers your parcel has been delivered.
We have responded to your email and look forward to receiving confirmation of delivery.
Please accept our sincerest apologies for the inconvenience you experienced.
May you have a great week ahead.
Warm Regards, Sulaine McGeer
Client Care Assistant Manager Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for your response.
According to our couriers your parcel has been delivered.
We have responded to your email and look forward to receiving confirmation of delivery.
Please accept our sincerest apologies for the inconvenience you experienced.
May you have a great week ahead.
Warm Regards, Sulaine McGeer
Client Care Assistant Manager Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za