SS
Shaista S
1 reviews | Active since Feb 2026
27 Feb 2026, 04:42
Poor Service
A poor pathetic company … I am being debited since October 2025 for a package I never received and now I get double debited … no one attends to my query which was logged earlier January I only receive calls to ask “just checking if you received your package” they show no interest as long as they debit your account as soon as funds come in they are content… Disgusting service
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Replies (3)0
Replies (3)
Isabella Garcia's replyOfficial
02 Mar 2026, 11:04Dear Shaista,
Thank you for reaching out to us. I sincerely apologise for the distress and frustration you have experienced regarding your recent order and the debits on your account. I completely understand how upsetting it can be when concerns feel unresolved, and please know that your feedback is heard, valued, and taken very seriously.
Regarding your shipment, we have immediately launched a thorough investigation with the courier to determine what went wrong and why your package has not yet been delivered. We understand that your new address was not communicated to us and that the package was accepted on your behalf, and we are investigating this fully. We are committed to providing you with clear and timely updates as soon as we have definitive information, and I will personally ensure you are kept informed throughout the process.
We deeply regret any inconvenience this situation may have caused and truly appreciate your patience and understanding while we work diligently to resolve this matter. Your satisfaction is our priority, and we are fully committed to making this right.
Should you have any further questions or require immediate assistance please feel free to respond to my email.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for reaching out to us. I sincerely apologise for the distress and frustration you have experienced regarding your recent order and the debits on your account. I completely understand how upsetting it can be when concerns feel unresolved, and please know that your feedback is heard, valued, and taken very seriously.
Regarding your shipment, we have immediately launched a thorough investigation with the courier to determine what went wrong and why your package has not yet been delivered. We understand that your new address was not communicated to us and that the package was accepted on your behalf, and we are investigating this fully. We are committed to providing you with clear and timely updates as soon as we have definitive information, and I will personally ensure you are kept informed throughout the process.
We deeply regret any inconvenience this situation may have caused and truly appreciate your patience and understanding while we work diligently to resolve this matter. Your satisfaction is our priority, and we are fully committed to making this right.
Should you have any further questions or require immediate assistance please feel free to respond to my email.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply02 Mar 2026, 11:04
Official
Dear Shaista,
Thank you for reaching out to us. I sincerely apologise for the distress and frustration you have experienced regarding your recent order and the debits on your account. I completely understand how upsetting it can be when concerns feel unresolved, and please know that your feedback is heard, valued, and taken very seriously.
Regarding your shipment, we have immediately launched a thorough investigation with the courier to determine what went wrong and why your package has not yet been delivered. We understand that your new address was not communicated to us and that the package was accepted on your behalf, and we are investigating this fully. We are committed to providing you with clear and timely updates as soon as we have definitive information, and I will personally ensure you are kept informed throughout the process.
We deeply regret any inconvenience this situation may have caused and truly appreciate your patience and understanding while we work diligently to resolve this matter. Your satisfaction is our priority, and we are fully committed to making this right.
Should you have any further questions or require immediate assistance please feel free to respond to my email.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for reaching out to us. I sincerely apologise for the distress and frustration you have experienced regarding your recent order and the debits on your account. I completely understand how upsetting it can be when concerns feel unresolved, and please know that your feedback is heard, valued, and taken very seriously.
Regarding your shipment, we have immediately launched a thorough investigation with the courier to determine what went wrong and why your package has not yet been delivered. We understand that your new address was not communicated to us and that the package was accepted on your behalf, and we are investigating this fully. We are committed to providing you with clear and timely updates as soon as we have definitive information, and I will personally ensure you are kept informed throughout the process.
We deeply regret any inconvenience this situation may have caused and truly appreciate your patience and understanding while we work diligently to resolve this matter. Your satisfaction is our priority, and we are fully committed to making this right.
Should you have any further questions or require immediate assistance please feel free to respond to my email.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
SS
Shaista S's updateReviewer Update
09 Mar 2026, 11:10I am still awaiting your feedback till date you guys have no sense prof urgency for clients yet debit as soon as funds are in
SS
Shaista S's update09 Mar 2026, 11:10
Reviewer Update
I am still awaiting your feedback till date you guys have no sense prof urgency for clients yet debit as soon as funds are in
Isabella Garcia's replyOfficial
09 Mar 2026, 12:00Dear Shaista,
Thank you for bringing this matter to our attention once again.
Please be assured that all arrangements discussed telephonically have been attended to and have also been confirmed via email. I will continue to follow up on this matter personally until it has been fully resolved.
Should you have any further questions or require any additional assistance, please do not hesitate to respond directly to my email. We remain committed to ensuring that this matter is resolved as smoothly and efficiently as possible.
Once again, please accept my sincere apologies for the inconvenience caused, and thank you for affording us the opportunity to make this right.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for bringing this matter to our attention once again.
Please be assured that all arrangements discussed telephonically have been attended to and have also been confirmed via email. I will continue to follow up on this matter personally until it has been fully resolved.
Should you have any further questions or require any additional assistance, please do not hesitate to respond directly to my email. We remain committed to ensuring that this matter is resolved as smoothly and efficiently as possible.
Once again, please accept my sincere apologies for the inconvenience caused, and thank you for affording us the opportunity to make this right.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply09 Mar 2026, 12:00
Official
Dear Shaista,
Thank you for bringing this matter to our attention once again.
Please be assured that all arrangements discussed telephonically have been attended to and have also been confirmed via email. I will continue to follow up on this matter personally until it has been fully resolved.
Should you have any further questions or require any additional assistance, please do not hesitate to respond directly to my email. We remain committed to ensuring that this matter is resolved as smoothly and efficiently as possible.
Once again, please accept my sincere apologies for the inconvenience caused, and thank you for affording us the opportunity to make this right.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for bringing this matter to our attention once again.
Please be assured that all arrangements discussed telephonically have been attended to and have also been confirmed via email. I will continue to follow up on this matter personally until it has been fully resolved.
Should you have any further questions or require any additional assistance, please do not hesitate to respond directly to my email. We remain committed to ensuring that this matter is resolved as smoothly and efficiently as possible.
Once again, please accept my sincere apologies for the inconvenience caused, and thank you for affording us the opportunity to make this right.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za