Poor service delivery/products never arrived

Poor service delivery. I placed and paid for my order online, and estimated delivery time was 4 - 5 days after payment. 2 weeks later I still don’t have my products. Everyday delivery is cancelled due to some lame excuse. NB: I provided the correct delivery address and contact number.

Nobody from IG bothered to even make contact with me. I had to call them to check on the status of my order…everyday after 7 days passed. The responses I got were “your order is out on delivery”, “your case has been escalated” , “we’ve scheduled an urgent delivery for you”…and guess what, I still don’t have my products!!!!

Frustrating!!! Now I have to switch over to another product. Thanks a lot IG for your unreliable service.

Clearly you don’t take your service delivery and customers seriously. I cannot order facial products only to receive them after weeks! For this reason I will be cancelling my order and membership with IG . This has been a big inconvenience for me yet you expect me as your so-called “ambassador “ to recommend your products to friends and family. There is no way I will ever refer anyone to use your products.

If anyone is considering using their products, just know that their delivery and collection services(which was another pain I experienced) will inconvenience you, big time.