jJ
jasminenel J
1 reviews | Active since Nov 2016
23 Feb 2026, 12:07
Poor service delivery, despite saying their product caused a serious skin allergy!skin allergy, I discontinued the use immediately!!
I have now repeatedly contacted Isabella Garcia customer service, I keep on being told I must pay even though I've informed them I have been classified as disabled I cannot work I have no income, they just don't care to understand they refused to cancel anything!! I've also informed them of my skin's allergic reaction to their product. I'm frustrated and angry that they refuse to understand what I'm telling them! I do not want any products from them ever again!!!
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Isabella Garcia's replyOfficial
23 Feb 2026, 13:29Dear Corinné,
Thank you so much for bringing this matter to our attention. I want to sincerely apologise for the frustration and inconvenience you have experienced. Please know that this is by no means reflective of the high standard of service we strive to provide, and I completely understand how concerning and upsetting this situation must have been for you.
As I was unable to reach you directly, I have sent this email to ensure your complaint is addressed and resolved as smoothly as possible.
Should you have any further questions or require additional support, please do not hesitate to reply directly to this email. We are committed to seeing this matter through to your satisfaction, and I will personally follow up to ensure everything is handled seamlessly.
Once again, please accept my heartfelt apologies for the inconvenience caused. Thank you for allowing us the opportunity to make this right; your trust and satisfaction are incredibly important to us.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you so much for bringing this matter to our attention. I want to sincerely apologise for the frustration and inconvenience you have experienced. Please know that this is by no means reflective of the high standard of service we strive to provide, and I completely understand how concerning and upsetting this situation must have been for you.
As I was unable to reach you directly, I have sent this email to ensure your complaint is addressed and resolved as smoothly as possible.
Should you have any further questions or require additional support, please do not hesitate to reply directly to this email. We are committed to seeing this matter through to your satisfaction, and I will personally follow up to ensure everything is handled seamlessly.
Once again, please accept my heartfelt apologies for the inconvenience caused. Thank you for allowing us the opportunity to make this right; your trust and satisfaction are incredibly important to us.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply23 Feb 2026, 13:29
Official
Dear Corinné,
Thank you so much for bringing this matter to our attention. I want to sincerely apologise for the frustration and inconvenience you have experienced. Please know that this is by no means reflective of the high standard of service we strive to provide, and I completely understand how concerning and upsetting this situation must have been for you.
As I was unable to reach you directly, I have sent this email to ensure your complaint is addressed and resolved as smoothly as possible.
Should you have any further questions or require additional support, please do not hesitate to reply directly to this email. We are committed to seeing this matter through to your satisfaction, and I will personally follow up to ensure everything is handled seamlessly.
Once again, please accept my heartfelt apologies for the inconvenience caused. Thank you for allowing us the opportunity to make this right; your trust and satisfaction are incredibly important to us.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you so much for bringing this matter to our attention. I want to sincerely apologise for the frustration and inconvenience you have experienced. Please know that this is by no means reflective of the high standard of service we strive to provide, and I completely understand how concerning and upsetting this situation must have been for you.
As I was unable to reach you directly, I have sent this email to ensure your complaint is addressed and resolved as smoothly as possible.
Should you have any further questions or require additional support, please do not hesitate to reply directly to this email. We are committed to seeing this matter through to your satisfaction, and I will personally follow up to ensure everything is handled seamlessly.
Once again, please accept my heartfelt apologies for the inconvenience caused. Thank you for allowing us the opportunity to make this right; your trust and satisfaction are incredibly important to us.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za