ZM
Zama M
1 reviews | Active since Nov 2018
03 Jan 2022, 09:42
Poor Service!
I cancelled my subscription with Isabella Garcia and notified them in writing. The delivery for November 2021 was stopped and the debit orders also stopped. All of a sudden I'm receiving a msg in January that my parcel is on the way. No one from IG spoke to me about this and I'm not even living at that address anymore! This is unacceptable!
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Replies (1)
Isabella Garcia's replyOfficial
03 Jan 2022, 11:22Dear Zama,
I hope you are having a lovely day!
Thank you for bringing your complaint to our attention, we appreciate your feedback.
Please rest assured that I have made all the required arrangements as discussed via email. We would like to apologise for any inconvenience that you have experienced, but please note that we are really passionate about your well-being and we strive to deliver exceptional service. I have also requested the sales agreement recording and I am looking forward to providing you with the necessary feedback.
Wishing you a lovely day further.
Warm Regards,
Sulaine McGeer
Client Care ManagerIsabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
I hope you are having a lovely day!
Thank you for bringing your complaint to our attention, we appreciate your feedback.
Please rest assured that I have made all the required arrangements as discussed via email. We would like to apologise for any inconvenience that you have experienced, but please note that we are really passionate about your well-being and we strive to deliver exceptional service. I have also requested the sales agreement recording and I am looking forward to providing you with the necessary feedback.
Wishing you a lovely day further.
Warm Regards,
Sulaine McGeer
Client Care ManagerIsabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply03 Jan 2022, 11:22
Official
Dear Zama,
I hope you are having a lovely day!
Thank you for bringing your complaint to our attention, we appreciate your feedback.
Please rest assured that I have made all the required arrangements as discussed via email. We would like to apologise for any inconvenience that you have experienced, but please note that we are really passionate about your well-being and we strive to deliver exceptional service. I have also requested the sales agreement recording and I am looking forward to providing you with the necessary feedback.
Wishing you a lovely day further.
Warm Regards,
Sulaine McGeer
Client Care ManagerIsabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
I hope you are having a lovely day!
Thank you for bringing your complaint to our attention, we appreciate your feedback.
Please rest assured that I have made all the required arrangements as discussed via email. We would like to apologise for any inconvenience that you have experienced, but please note that we are really passionate about your well-being and we strive to deliver exceptional service. I have also requested the sales agreement recording and I am looking forward to providing you with the necessary feedback.
Wishing you a lovely day further.
Warm Regards,
Sulaine McGeer
Client Care ManagerIsabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za