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Lizette L

1 reviews | Active since Oct 2016

11 Jan 2022, 15:17

Poor service and trying to get away with it

Rather then sorting the problem they remove my post. 1. I order products 2 i paid 3 i saw the adress was not correct 4 i send a mail 5 i received a mail stating it was correct 6 it was not 7 i did not recieved my products 8 a message was send stating they can't get hold of my 6 am in the morning really? 6 am i have all the sms and mails as proof so get your act together and deliver my stuff or refund me.

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Replies (3)
Isabella Garcia
Isabella Garcia's reply11 Jan 2022, 15:29
Official
Dear Lizette,

Thank you for bringing your complaint to our attention we appreciate your feedback. 

 Please accept our sincerest apologies for the inconvenience you experienced with regards to the inadequate service you received.
 
I have spoken to our delivery team, they have assured me that the package will be delivered today. If the package is not delivered today, I will personally deliver your package to you tomorrow.
 
We deeply value your relationship with Isabella Garcia and are committed to providing you with the highest level of service.
 
Once again, I sincerely apologise, and if there is anything further I can assist you with, please let me know and I will be happy to help!

Wishing you a wonderful day.
 
Warm regards,

Sulaine McGeer 
Client Care Assistant Manager 
Isabella Garcia International (Pty) Ltd 
LL
Lizette L's update13 Jan 2022, 06:56
Reviewer Update
Sulaine McGeer is hands down the most helpful employee you have. She has sorted out my issue in not even a day. I have received my parcel on time and at the correct address. Thank you Sulaine for everything.
Isabella Garcia
Isabella Garcia's reply13 Jan 2022, 07:36
Official
 
Dear Lizette,

Thank you for your massage we appreciate your feedback. 

We are pleased to hear that the problem was resolved efficiently and with the care and flair that embodies the Isabella Garcia family.

We will be sure to share this feedback with Sulaine.

Wishing you a wonderful day.
 
Warm regards,

Charlotte Ndlovu
Client Care Coordinator
Isabella Garcia International (Pty) Ltd