1 reviews | Active since Nov 2023
Poor service and ********ly account debiti
This is one worst company, I kept on requesting them to cancell my subscription they dont respond yet they keep on debating my account. December 2025 they sent me a parcel which I never took and the courier guy took it back. I sent an email 10 Dec 2025, a lady by the name of Nareshaa responded saying she forwarded the email to the relevant department. She further said no cancelation is finalized until confirmed by relevant department. I never heard from her up to this day. I sent several follow up emails but there is no response. They are so unprofessional and disappointing. All they think of is debits (******** debits for that matter.) May I have my money back because now I believe this company is just as ****
Thank you for bringing this matter to our attention. I sincerely apologise for the frustration and inconvenience you have experienced. This is by no means reflective of the standard of service we strive to provide, and I completely understand how concerning and upsetting this situation must have been for you.
Please be assured that all arrangements we discussed telephonically have been attended to and confirmed via email. I will continue to follow up personally until the matter is fully resolved.
Should you have any further questions or require additional assistance, please do not hesitate to respond directly to this email. We are fully committed to ensuring that this matter is resolved to your satisfaction.
Once again, please accept my sincere apologies for the inconvenience, and thank you for giving us the opportunity to make this right.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for bringing this matter to our attention. I sincerely apologise for the frustration and inconvenience you have experienced. This is by no means reflective of the standard of service we strive to provide, and I completely understand how concerning and upsetting this situation must have been for you.
Please be assured that all arrangements we discussed telephonically have been attended to and confirmed via email. I will continue to follow up personally until the matter is fully resolved.
Should you have any further questions or require additional assistance, please do not hesitate to respond directly to this email. We are fully committed to ensuring that this matter is resolved to your satisfaction.
Once again, please accept my sincere apologies for the inconvenience, and thank you for giving us the opportunity to make this right.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za