MM
Mogafe M
1 reviews | Active since Aug 2022
09 Mar 2026, 19:05
Poor service and harassment
Account settled but still getting calls since 2021. I have been requesting for call records for the payment arrangement made
Helpful (0)
Replies (1)0
Replies (1)
Isabella Garcia's replyOfficial
11 Mar 2026, 09:33Dear Mogafe,
Thank you for bringing this matter to our attention. I sincerely apologise for the frustration and inconvenience you have experienced. This is by no means reflective of the high standard of service we strive to provide.
After reviewing our records, we can confirm that there is no active profile linked to your details. Our last communication regarding your account was in April 2022.
I have personally ensured that your matter is addressed. Should you need further support, please reply directly to this email, and I will follow up to ensure everything is handled seamlessly.
Once again, please accept my heartfelt apologies, and thank you for allowing us the opportunity to make this right.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for bringing this matter to our attention. I sincerely apologise for the frustration and inconvenience you have experienced. This is by no means reflective of the high standard of service we strive to provide.
After reviewing our records, we can confirm that there is no active profile linked to your details. Our last communication regarding your account was in April 2022.
I have personally ensured that your matter is addressed. Should you need further support, please reply directly to this email, and I will follow up to ensure everything is handled seamlessly.
Once again, please accept my heartfelt apologies, and thank you for allowing us the opportunity to make this right.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply11 Mar 2026, 09:33
Official
Dear Mogafe,
Thank you for bringing this matter to our attention. I sincerely apologise for the frustration and inconvenience you have experienced. This is by no means reflective of the high standard of service we strive to provide.
After reviewing our records, we can confirm that there is no active profile linked to your details. Our last communication regarding your account was in April 2022.
I have personally ensured that your matter is addressed. Should you need further support, please reply directly to this email, and I will follow up to ensure everything is handled seamlessly.
Once again, please accept my heartfelt apologies, and thank you for allowing us the opportunity to make this right.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for bringing this matter to our attention. I sincerely apologise for the frustration and inconvenience you have experienced. This is by no means reflective of the high standard of service we strive to provide.
After reviewing our records, we can confirm that there is no active profile linked to your details. Our last communication regarding your account was in April 2022.
I have personally ensured that your matter is addressed. Should you need further support, please reply directly to this email, and I will follow up to ensure everything is handled seamlessly.
Once again, please accept my heartfelt apologies, and thank you for allowing us the opportunity to make this right.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za