CM
Chantelle M
1 reviews | Active since Feb 2019
13 Jan 2020, 12:57
Poor service and communication
Poor service this time around . Debit orders without authorization after a month and a half without confirming first with client . I wait for almost 2months for my products only after I sent an email you people decide to take my money without confirmation that’s a ****ty service. Never again shall I purchase anything from this company
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Isabella Garcia's replyOfficial
13 Jan 2020, 14:56Dear Chantelle,
Thank you for taking my call earlier today.
As discussed, your Black Friday order was confirmed via email as well as with the consultant that assisted to when you called the day after the order was placed. I apologise if there was any confusion regarding that but your order has been cancelled as per your request and the reimbur*****t will take place accordingly.
Please do not hesitate to contact us should require any further assistance.
Warm regards,
Thank you for taking my call earlier today.
As discussed, your Black Friday order was confirmed via email as well as with the consultant that assisted to when you called the day after the order was placed. I apologise if there was any confusion regarding that but your order has been cancelled as per your request and the reimbur*****t will take place accordingly.
Please do not hesitate to contact us should require any further assistance.
Warm regards,
Faranaaz Joosub
Client Care Supervisor
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Client Care Supervisor
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply13 Jan 2020, 14:56
Official
Dear Chantelle,
Thank you for taking my call earlier today.
As discussed, your Black Friday order was confirmed via email as well as with the consultant that assisted to when you called the day after the order was placed. I apologise if there was any confusion regarding that but your order has been cancelled as per your request and the reimbur*****t will take place accordingly.
Please do not hesitate to contact us should require any further assistance.
Warm regards,
Thank you for taking my call earlier today.
As discussed, your Black Friday order was confirmed via email as well as with the consultant that assisted to when you called the day after the order was placed. I apologise if there was any confusion regarding that but your order has been cancelled as per your request and the reimbur*****t will take place accordingly.
Please do not hesitate to contact us should require any further assistance.
Warm regards,
Faranaaz Joosub
Client Care Supervisor
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Client Care Supervisor
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za