TL
Tshepiso L
1 reviews | Active since Sept 2023
10 Dec 2024, 09:58
Poor service
I made an order on the 23rd of November and they still haven't delivered, they keep saying DPD is giving them problems yet I know someone who ordered a week after me and got their package. Their communication skills are terrible and they do not deliver.
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Replies (1)
Isabella Garcia's replyOfficial
10 Dec 2024, 11:07Dear Tshepiso,
I trust you’re well.
I tried reaching out earlier to discuss your concern but wasn’t able to connect with you. I’m pleased to let you know that your parcel is with our courier and has been prioritized for urgent delivery.
There were some challenges with locating your address, but our team is working closely with the courier to resolve this. Rest assured, I will personally ensure this is handled with the utmost urgency.
If you have any further questions or updates, please don’t hesitate to contact me. Thank you for your patience and support—we truly value you and look forward to delivering your parcel soon!
Warm regards,
Andri Olivier
Client Care Assistant Manager
I trust you’re well.
I tried reaching out earlier to discuss your concern but wasn’t able to connect with you. I’m pleased to let you know that your parcel is with our courier and has been prioritized for urgent delivery.
There were some challenges with locating your address, but our team is working closely with the courier to resolve this. Rest assured, I will personally ensure this is handled with the utmost urgency.
If you have any further questions or updates, please don’t hesitate to contact me. Thank you for your patience and support—we truly value you and look forward to delivering your parcel soon!
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
www.isabellagarcia.co.za
Isabella Garcia's reply10 Dec 2024, 11:07
Official
Dear Tshepiso,
I trust you’re well.
I tried reaching out earlier to discuss your concern but wasn’t able to connect with you. I’m pleased to let you know that your parcel is with our courier and has been prioritized for urgent delivery.
There were some challenges with locating your address, but our team is working closely with the courier to resolve this. Rest assured, I will personally ensure this is handled with the utmost urgency.
If you have any further questions or updates, please don’t hesitate to contact me. Thank you for your patience and support—we truly value you and look forward to delivering your parcel soon!
Warm regards,
Andri Olivier
Client Care Assistant Manager
I trust you’re well.
I tried reaching out earlier to discuss your concern but wasn’t able to connect with you. I’m pleased to let you know that your parcel is with our courier and has been prioritized for urgent delivery.
There were some challenges with locating your address, but our team is working closely with the courier to resolve this. Rest assured, I will personally ensure this is handled with the utmost urgency.
If you have any further questions or updates, please don’t hesitate to contact me. Thank you for your patience and support—we truly value you and look forward to delivering your parcel soon!
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
www.isabellagarcia.co.za