Poor service

I have been asking for a hold on the beauty box as I am currently not receiving any maintenance. I said to them that i will phone them and inform them once i receive maintenance so that we can proceed. This was after i wanted to cancel and they just wont take no for an answer. So a debit order went off my account and i emailed and phoned them requesting a refund. Today i got a call from Isabella Garcia giving me options to lower the monthly premium to still get the hamper. Ive said to her in this conversation that i am not receiving maintenance and that i am not interested. So then she informed me that i wont get a refund but only store credit. The max amount that they can deduct from my account is R 10 000! I dont need beauty products, i need the money back into my account.