SN
Sharon N
1 reviews | Active since Apr 2022
20 Nov 2025, 16:17
Poor service
I’m extremely disappointed with ISABEL GARCIA service.on the 29/10/25 I tried to cancel my contract, and they agreed, on the 15/11/2025 they deducted my account with R332.when I asked for my refund they delayed and dragged their feet. It been nightmare trying to get my money back.they are also refusing to remove their Debi check mandate on my account since my bank said they are unable to remove it.TODAY IS THE 20/11/2025 and my problem not resolved.
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Replies (2)0
Replies (2)
Isabella Garcia's replyOfficial
21 Nov 2025, 06:02Dear Sharon,
Thank you for reaching out and for sharing your concerns with us again.
Firstly, I want to sincerely apologise for the frustration and inconvenience you have experienced. We recently transitioned to a new system, and while this upgrade is intended to improve our service in the long run, it has unfortunately brought about some unforeseen challenges. I deeply regret that this has impacted your experience and caused delays in resolving your request.
I also want to assure you that your concerns have not been ignored. We have been following up via email and working through the new system complications to ensure your matter is handled correctly. I fully understand how upsetting it must be to still be dealing with this on 2025/11/20, and I am truly sorry for the drawn-out process.
I will keep you updated every step of the way until this has been fully resolved.
Thank you for your patience, and once again, I sincerely apologise for the inconvenience caused.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for reaching out and for sharing your concerns with us again.
Firstly, I want to sincerely apologise for the frustration and inconvenience you have experienced. We recently transitioned to a new system, and while this upgrade is intended to improve our service in the long run, it has unfortunately brought about some unforeseen challenges. I deeply regret that this has impacted your experience and caused delays in resolving your request.
I also want to assure you that your concerns have not been ignored. We have been following up via email and working through the new system complications to ensure your matter is handled correctly. I fully understand how upsetting it must be to still be dealing with this on 2025/11/20, and I am truly sorry for the drawn-out process.
I will keep you updated every step of the way until this has been fully resolved.
Thank you for your patience, and once again, I sincerely apologise for the inconvenience caused.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply21 Nov 2025, 06:02
Official
Dear Sharon,
Thank you for reaching out and for sharing your concerns with us again.
Firstly, I want to sincerely apologise for the frustration and inconvenience you have experienced. We recently transitioned to a new system, and while this upgrade is intended to improve our service in the long run, it has unfortunately brought about some unforeseen challenges. I deeply regret that this has impacted your experience and caused delays in resolving your request.
I also want to assure you that your concerns have not been ignored. We have been following up via email and working through the new system complications to ensure your matter is handled correctly. I fully understand how upsetting it must be to still be dealing with this on 2025/11/20, and I am truly sorry for the drawn-out process.
I will keep you updated every step of the way until this has been fully resolved.
Thank you for your patience, and once again, I sincerely apologise for the inconvenience caused.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for reaching out and for sharing your concerns with us again.
Firstly, I want to sincerely apologise for the frustration and inconvenience you have experienced. We recently transitioned to a new system, and while this upgrade is intended to improve our service in the long run, it has unfortunately brought about some unforeseen challenges. I deeply regret that this has impacted your experience and caused delays in resolving your request.
I also want to assure you that your concerns have not been ignored. We have been following up via email and working through the new system complications to ensure your matter is handled correctly. I fully understand how upsetting it must be to still be dealing with this on 2025/11/20, and I am truly sorry for the drawn-out process.
I will keep you updated every step of the way until this has been fully resolved.
Thank you for your patience, and once again, I sincerely apologise for the inconvenience caused.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's replyOfficial
21 Nov 2025, 12:42Dear Sharon,
Thank you for your message, and I truly appreciate you taking the time to express how you feel.
I am genuinely sorry that this experience has left you so frustrated and disappointed — and I fully understand why you feel this way. No client should ever feel unheard or uncared for, and I deeply regret that our delays have created the impression that we prioritise deductions over resolving refunds or cancellations. That is truly not who we are, nor the service we strive to deliver.
Please allow me to assure you that your concern is not being taken lightly. Our recent system transition has unfortunately affected several backend processes, but this is not an excuse — your matter should have been resolved far sooner, and for that, I sincerely apologise.
Your request remains my priority. I am personally following up with the relevant departments to ensure this is finalised as a matter of urgency. I will stay in communication with you until everything has been fully and correctly resolved.
Thank you for allowing me the opportunity to make this right, and once again, I am truly sorry for the distress this situation has caused you.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
Thank you for your message, and I truly appreciate you taking the time to express how you feel.
I am genuinely sorry that this experience has left you so frustrated and disappointed — and I fully understand why you feel this way. No client should ever feel unheard or uncared for, and I deeply regret that our delays have created the impression that we prioritise deductions over resolving refunds or cancellations. That is truly not who we are, nor the service we strive to deliver.
Please allow me to assure you that your concern is not being taken lightly. Our recent system transition has unfortunately affected several backend processes, but this is not an excuse — your matter should have been resolved far sooner, and for that, I sincerely apologise.
Your request remains my priority. I am personally following up with the relevant departments to ensure this is finalised as a matter of urgency. I will stay in communication with you until everything has been fully and correctly resolved.
Thank you for allowing me the opportunity to make this right, and once again, I am truly sorry for the distress this situation has caused you.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
Isabella Garcia's reply21 Nov 2025, 12:42
Official
Dear Sharon,
Thank you for your message, and I truly appreciate you taking the time to express how you feel.
I am genuinely sorry that this experience has left you so frustrated and disappointed — and I fully understand why you feel this way. No client should ever feel unheard or uncared for, and I deeply regret that our delays have created the impression that we prioritise deductions over resolving refunds or cancellations. That is truly not who we are, nor the service we strive to deliver.
Please allow me to assure you that your concern is not being taken lightly. Our recent system transition has unfortunately affected several backend processes, but this is not an excuse — your matter should have been resolved far sooner, and for that, I sincerely apologise.
Your request remains my priority. I am personally following up with the relevant departments to ensure this is finalised as a matter of urgency. I will stay in communication with you until everything has been fully and correctly resolved.
Thank you for allowing me the opportunity to make this right, and once again, I am truly sorry for the distress this situation has caused you.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
Thank you for your message, and I truly appreciate you taking the time to express how you feel.
I am genuinely sorry that this experience has left you so frustrated and disappointed — and I fully understand why you feel this way. No client should ever feel unheard or uncared for, and I deeply regret that our delays have created the impression that we prioritise deductions over resolving refunds or cancellations. That is truly not who we are, nor the service we strive to deliver.
Please allow me to assure you that your concern is not being taken lightly. Our recent system transition has unfortunately affected several backend processes, but this is not an excuse — your matter should have been resolved far sooner, and for that, I sincerely apologise.
Your request remains my priority. I am personally following up with the relevant departments to ensure this is finalised as a matter of urgency. I will stay in communication with you until everything has been fully and correctly resolved.
Thank you for allowing me the opportunity to make this right, and once again, I am truly sorry for the distress this situation has caused you.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd