PI
Preetha I
1 reviews | Active since Dec 2016
26 Jan 2019, 16:29
Poor service
Good day
I bought two perfumes from Isabella. I emailed to say both the perfumes have given me some type of allergic reaction. Was told that the courier guys will come fetch it and the money that was paid for it will be transferred to back to the account. However I have received 4 smses on 4 different days stating that the products will be picked up. However till date no one has come to me to get these products.
Helpful (0)
Replies (1)0
Replies (1)
Isabella Garcia's replyOfficial
28 Jan 2019, 09:53Dear Preetha,
I trust that you are well this morning.
Please accept my sincerest apologies that the perfumes were not collected from you as yet. As discussed, I have contacted the couriers and advised them to arrange the collection for tomorrow, 2019/01/29, from your work address.
Thank you for taking the time to speak to me this morning.
Have a great week ahead!
Warm regards,
Faranaaz Joosub
Client Care Supervisor
Isabella Garcia International (Pty) Ltd
Client Care: ***
www.isabellagarciaint.co.za
I trust that you are well this morning.
Please accept my sincerest apologies that the perfumes were not collected from you as yet. As discussed, I have contacted the couriers and advised them to arrange the collection for tomorrow, 2019/01/29, from your work address.
Thank you for taking the time to speak to me this morning.
Have a great week ahead!
Warm regards,
Faranaaz Joosub
Client Care Supervisor
Isabella Garcia International (Pty) Ltd
Client Care: ***
www.isabellagarciaint.co.za
Isabella Garcia's reply28 Jan 2019, 09:53
Official
Dear Preetha,
I trust that you are well this morning.
Please accept my sincerest apologies that the perfumes were not collected from you as yet. As discussed, I have contacted the couriers and advised them to arrange the collection for tomorrow, 2019/01/29, from your work address.
Thank you for taking the time to speak to me this morning.
Have a great week ahead!
Warm regards,
Faranaaz Joosub
Client Care Supervisor
Isabella Garcia International (Pty) Ltd
Client Care: ***
www.isabellagarciaint.co.za
I trust that you are well this morning.
Please accept my sincerest apologies that the perfumes were not collected from you as yet. As discussed, I have contacted the couriers and advised them to arrange the collection for tomorrow, 2019/01/29, from your work address.
Thank you for taking the time to speak to me this morning.
Have a great week ahead!
Warm regards,
Faranaaz Joosub
Client Care Supervisor
Isabella Garcia International (Pty) Ltd
Client Care: ***
www.isabellagarciaint.co.za