MK
Michelle K
1 reviews | Active since Apr 2026
28 Aug 2026, 10:47
Poor service
So now again it has been a week their product is lying on my desk not yet collected. No compromise was made. Isabella is nit customer care friendly
Helpful (0)
Replies (3)0
Replies (3)
Isabella Garcia's replyOfficial
28 Aug 2026, 15:35Dear Michelle,
Thank you for bringing your concerns to our attention.
We appreciate the opportunity to assist you and can confirm that the matter has been addressed directly with you via email, where the details of the arrangements and resolution have been provided.
Should you require any further assistance, please feel free to contact us. We remain committed to ensuring a positive client experience.
Warmest regards,
Loané Kunz
Client Care Supervisor
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for bringing your concerns to our attention.
We appreciate the opportunity to assist you and can confirm that the matter has been addressed directly with you via email, where the details of the arrangements and resolution have been provided.
Should you require any further assistance, please feel free to contact us. We remain committed to ensuring a positive client experience.
Warmest regards,
Loané Kunz
Client Care Supervisor
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply28 Aug 2026, 15:35
Official
Dear Michelle,
Thank you for bringing your concerns to our attention.
We appreciate the opportunity to assist you and can confirm that the matter has been addressed directly with you via email, where the details of the arrangements and resolution have been provided.
Should you require any further assistance, please feel free to contact us. We remain committed to ensuring a positive client experience.
Warmest regards,
Loané Kunz
Client Care Supervisor
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for bringing your concerns to our attention.
We appreciate the opportunity to assist you and can confirm that the matter has been addressed directly with you via email, where the details of the arrangements and resolution have been provided.
Should you require any further assistance, please feel free to contact us. We remain committed to ensuring a positive client experience.
Warmest regards,
Loané Kunz
Client Care Supervisor
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
MK
Michelle K's updateReviewer Update
29 Aug 2026, 09:00Please can you guys get you s*** together I have now had 2 messages 1 yesterday and 1 now that say your collection was unsuccessful. It was not unsuccessful ilI was never notified of the flippen collection. Can you please complete this collection because this is now putting unnecessary stress on me.
MK
Michelle K's update29 Aug 2026, 09:00
Reviewer Update
Please can you guys get you s*** together I have now had 2 messages 1 yesterday and 1 now that say your collection was unsuccessful. It was not unsuccessful ilI was never notified of the flippen collection. Can you please complete this collection because this is now putting unnecessary stress on me.
Isabella Garcia's replyOfficial
31 Aug 2026, 08:03Dear Michelle,
Thank you for your further feedback.
I sincerely apologise for the continued frustration and stress this collection process has caused you. I completely understand your concern, particularly as you were not notified of the collection attempts.
Please be assured that I have escalated the matter directly to our external courier partner as an urgent collection and requested that the collection be prioritised.
I will continue following up with them from my side and monitoring the progress until the collection has been successfully completed.
Thank you for your patience while I work to get this resolved for you.
Warm regards,
Loané Kunz
Client Care Supervisor
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for your further feedback.
I sincerely apologise for the continued frustration and stress this collection process has caused you. I completely understand your concern, particularly as you were not notified of the collection attempts.
Please be assured that I have escalated the matter directly to our external courier partner as an urgent collection and requested that the collection be prioritised.
I will continue following up with them from my side and monitoring the progress until the collection has been successfully completed.
Thank you for your patience while I work to get this resolved for you.
Warm regards,
Loané Kunz
Client Care Supervisor
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply31 Aug 2026, 08:03
Official
Dear Michelle,
Thank you for your further feedback.
I sincerely apologise for the continued frustration and stress this collection process has caused you. I completely understand your concern, particularly as you were not notified of the collection attempts.
Please be assured that I have escalated the matter directly to our external courier partner as an urgent collection and requested that the collection be prioritised.
I will continue following up with them from my side and monitoring the progress until the collection has been successfully completed.
Thank you for your patience while I work to get this resolved for you.
Warm regards,
Loané Kunz
Client Care Supervisor
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for your further feedback.
I sincerely apologise for the continued frustration and stress this collection process has caused you. I completely understand your concern, particularly as you were not notified of the collection attempts.
Please be assured that I have escalated the matter directly to our external courier partner as an urgent collection and requested that the collection be prioritised.
I will continue following up with them from my side and monitoring the progress until the collection has been successfully completed.
Thank you for your patience while I work to get this resolved for you.
Warm regards,
Loané Kunz
Client Care Supervisor
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za