AF
Allisa F
1 reviews | Active since May 2015
03 Dec 2022, 11:52
Poor online service and no response to emails or phone calls.
Poor online service and no response to emails, I have placed and paid for my order on 25 November 2022, and to date have not received any feedback regarding delivery nor have they responded to any of my email follow ups either. I also called the call center on 1 Dec 2022 to find out what is going on, consultant assur me that the order would be delivered in 5 working days, when I esplained that the 5 working days has lapsed she fell back on the excuse of the warehouse is behind and will escelate and call me back. I have yet to get a phone call back. I want to know when I will be receiving my order.
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Replies (1)
Isabella Garcia's replyOfficial
05 Dec 2022, 11:33Dear Allisa,
Thank you for taking my call.
Even under these circumstances, it was truly a pleasure to speak with you and to have the opportunity to be of service to you today.
Even under these circumstances, it was truly a pleasure to speak with you and to have the opportunity to be of service to you today.
Please rest assured that I have made all the required arrangements as we discussed telephonically.
Kindly note as per the email confirmation you received, that our normal delivery time for website orders are within 4-6 working days.
Kindly note as per the email confirmation you received, that our normal delivery time for website orders are within 4-6 working days.
We would like to apologize for any inconvenience that you have experienced, due to this being ordered as a gift, therefore I have arranged for it to be delivered urgently.
We are really passionate about your well-being, and we strive to deliver exceptional service.
We are really passionate about your well-being, and we strive to deliver exceptional service.
Wishing you a lovely day further.
Warm Regards,
Andri Olivier
Client Care Assistant Manager
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
www.isabellagarcia.co.za
Isabella Garcia's reply05 Dec 2022, 11:33
Official
Dear Allisa,
Thank you for taking my call.
Even under these circumstances, it was truly a pleasure to speak with you and to have the opportunity to be of service to you today.
Even under these circumstances, it was truly a pleasure to speak with you and to have the opportunity to be of service to you today.
Please rest assured that I have made all the required arrangements as we discussed telephonically.
Kindly note as per the email confirmation you received, that our normal delivery time for website orders are within 4-6 working days.
Kindly note as per the email confirmation you received, that our normal delivery time for website orders are within 4-6 working days.
We would like to apologize for any inconvenience that you have experienced, due to this being ordered as a gift, therefore I have arranged for it to be delivered urgently.
We are really passionate about your well-being, and we strive to deliver exceptional service.
We are really passionate about your well-being, and we strive to deliver exceptional service.
Wishing you a lovely day further.
Warm Regards,
Andri Olivier
Client Care Assistant Manager
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
www.isabellagarcia.co.za