BC
Belinda C
1 reviews | Active since Nov 2025
07 Nov 2025, 12:15
Poor customer services
Trying to get a reply from this company to ensure that my 2x plans will not be renewed and I would like to cancel the direct debit is like pulling teeth! No reply to the emails, though they quick to take your money.
I'm at the stage where I honestly don't want to renew any of my plans with this company. All you get is an automated reply and their phone lines are out of order as they upgrading their system. Honestly, how long does it take to upgrade your system as a company.
The customer service department is shocking poor! The sales representatives are quick to phone you every other day to sell you more products, but you can not get a reply to ensure that plans, which have been paid up are cancelled.
If any packages are delivered to my address, I will not accept them and if the debits are deducted I will open a case of theft!
Helpful (0)
Replies (3)0
Replies (3)
Isabella Garcia's replyOfficial
07 Nov 2025, 15:25Dear Belinda,
Thank you sincerely for taking the time to share your concerns with us. Your feedback is deeply appreciated, as it gives us the opportunity to assist you personally and ensure that your experience with Isabella Garcia remains nothing short of exceptional.
I would like to assure you that I have personally sent a follow-up email to ensure your concerns are attended to promptly and with the utmost care.
Please also note that we are currently in the process of transitioning to a new system designed to enhance our service delivery. During this short adjustment period, there may be slight delays in updating certain details on client profiles. We truly appreciate your patience and understanding while this transition is underway.
Should you have any further questions or require additional assistance, please don’t hesitate to reply directly to my email — it will be my pleasure to assist you in any way I can.
Wishing you a truly beautiful and joy-filled day ahead.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
Thank you sincerely for taking the time to share your concerns with us. Your feedback is deeply appreciated, as it gives us the opportunity to assist you personally and ensure that your experience with Isabella Garcia remains nothing short of exceptional.
I would like to assure you that I have personally sent a follow-up email to ensure your concerns are attended to promptly and with the utmost care.
Please also note that we are currently in the process of transitioning to a new system designed to enhance our service delivery. During this short adjustment period, there may be slight delays in updating certain details on client profiles. We truly appreciate your patience and understanding while this transition is underway.
Should you have any further questions or require additional assistance, please don’t hesitate to reply directly to my email — it will be my pleasure to assist you in any way I can.
Wishing you a truly beautiful and joy-filled day ahead.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
Isabella Garcia's reply07 Nov 2025, 15:25
Official
Dear Belinda,
Thank you sincerely for taking the time to share your concerns with us. Your feedback is deeply appreciated, as it gives us the opportunity to assist you personally and ensure that your experience with Isabella Garcia remains nothing short of exceptional.
I would like to assure you that I have personally sent a follow-up email to ensure your concerns are attended to promptly and with the utmost care.
Please also note that we are currently in the process of transitioning to a new system designed to enhance our service delivery. During this short adjustment period, there may be slight delays in updating certain details on client profiles. We truly appreciate your patience and understanding while this transition is underway.
Should you have any further questions or require additional assistance, please don’t hesitate to reply directly to my email — it will be my pleasure to assist you in any way I can.
Wishing you a truly beautiful and joy-filled day ahead.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
Thank you sincerely for taking the time to share your concerns with us. Your feedback is deeply appreciated, as it gives us the opportunity to assist you personally and ensure that your experience with Isabella Garcia remains nothing short of exceptional.
I would like to assure you that I have personally sent a follow-up email to ensure your concerns are attended to promptly and with the utmost care.
Please also note that we are currently in the process of transitioning to a new system designed to enhance our service delivery. During this short adjustment period, there may be slight delays in updating certain details on client profiles. We truly appreciate your patience and understanding while this transition is underway.
Should you have any further questions or require additional assistance, please don’t hesitate to reply directly to my email — it will be my pleasure to assist you in any way I can.
Wishing you a truly beautiful and joy-filled day ahead.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
BC
Belinda C's updateReviewer Update
18 Nov 2025, 09:31Andri,
To date and numerous emails I still have not had a phone call regarding my query on the Direct Debits. I'm utterly disgusted at how I'm being treated as a long term customer. I can not believe that a company of such nature takes so long to upgrade / transition over to a new system. How is the company operating????
Please urgently have one of your representatives contact me as I wish to cancel my entire subscription with this company
To date and numerous emails I still have not had a phone call regarding my query on the Direct Debits. I'm utterly disgusted at how I'm being treated as a long term customer. I can not believe that a company of such nature takes so long to upgrade / transition over to a new system. How is the company operating????
Please urgently have one of your representatives contact me as I wish to cancel my entire subscription with this company
BC
Belinda C's update18 Nov 2025, 09:31
Reviewer Update
Andri,
To date and numerous emails I still have not had a phone call regarding my query on the Direct Debits. I'm utterly disgusted at how I'm being treated as a long term customer. I can not believe that a company of such nature takes so long to upgrade / transition over to a new system. How is the company operating????
Please urgently have one of your representatives contact me as I wish to cancel my entire subscription with this company
To date and numerous emails I still have not had a phone call regarding my query on the Direct Debits. I'm utterly disgusted at how I'm being treated as a long term customer. I can not believe that a company of such nature takes so long to upgrade / transition over to a new system. How is the company operating????
Please urgently have one of your representatives contact me as I wish to cancel my entire subscription with this company
Isabella Garcia's replyOfficial
18 Nov 2025, 12:13Dear Belinda,
Thank you sincerely for taking the time to share your concerns with us. Your feedback is deeply appreciated, as it allows us the opportunity to assist you personally and ensure your experience with Isabella Garcia remains nothing short of exceptional.
I would like to assure you that I have personally sent a confirmation email with all the necessary arrangements to address your concerns promptly and with the utmost care.
Please also note that we are currently in the process of transitioning to a new system designed to enhance our service delivery. During this short adjustment period, there may be slight delays in updating certain client details. We truly appreciate your patience and understanding while this transition is underway.
Should you have any further questions or require additional assistance, please don’t hesitate to reply directly to my email — it will be my pleasure to assist you in any way I can.
Wishing you a truly beautiful and joy-filled day ahead.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
Thank you sincerely for taking the time to share your concerns with us. Your feedback is deeply appreciated, as it allows us the opportunity to assist you personally and ensure your experience with Isabella Garcia remains nothing short of exceptional.
I would like to assure you that I have personally sent a confirmation email with all the necessary arrangements to address your concerns promptly and with the utmost care.
Please also note that we are currently in the process of transitioning to a new system designed to enhance our service delivery. During this short adjustment period, there may be slight delays in updating certain client details. We truly appreciate your patience and understanding while this transition is underway.
Should you have any further questions or require additional assistance, please don’t hesitate to reply directly to my email — it will be my pleasure to assist you in any way I can.
Wishing you a truly beautiful and joy-filled day ahead.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
Isabella Garcia's reply18 Nov 2025, 12:13
Official
Dear Belinda,
Thank you sincerely for taking the time to share your concerns with us. Your feedback is deeply appreciated, as it allows us the opportunity to assist you personally and ensure your experience with Isabella Garcia remains nothing short of exceptional.
I would like to assure you that I have personally sent a confirmation email with all the necessary arrangements to address your concerns promptly and with the utmost care.
Please also note that we are currently in the process of transitioning to a new system designed to enhance our service delivery. During this short adjustment period, there may be slight delays in updating certain client details. We truly appreciate your patience and understanding while this transition is underway.
Should you have any further questions or require additional assistance, please don’t hesitate to reply directly to my email — it will be my pleasure to assist you in any way I can.
Wishing you a truly beautiful and joy-filled day ahead.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
Thank you sincerely for taking the time to share your concerns with us. Your feedback is deeply appreciated, as it allows us the opportunity to assist you personally and ensure your experience with Isabella Garcia remains nothing short of exceptional.
I would like to assure you that I have personally sent a confirmation email with all the necessary arrangements to address your concerns promptly and with the utmost care.
Please also note that we are currently in the process of transitioning to a new system designed to enhance our service delivery. During this short adjustment period, there may be slight delays in updating certain client details. We truly appreciate your patience and understanding while this transition is underway.
Should you have any further questions or require additional assistance, please don’t hesitate to reply directly to my email — it will be my pleasure to assist you in any way I can.
Wishing you a truly beautiful and joy-filled day ahead.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd