SN
Sharon N
1 reviews | Active since Apr 2022
31 Oct 2025, 15:35
Poor customer service
I join Isabella Garcia on the 09/9/2025 and I haven’t received anything from them and they haven’t deducted any cents from my account,so I decided to check their reviews later after signing,the reviews are not impressive so I decided to cancel my membership with them via emails, no response from them from 29/09/2025 till to this date.. they don’t pick up their calls…I cannot risk to deal with this kind of service provider…communication channels are too bad
Helpful (0)
Replies (5)0
Replies (5)
Isabella Garcia's replyOfficial
31 Oct 2025, 15:48Dear Sharon,
Thank you sincerely for taking the time to share your concerns with us. We truly appreciate your feedback, as it gives us the opportunity to assist you and ensure that your experience with us is nothing short of exceptional.
Please rest assured that we are reviewing this matter with the utmost care and will provide you with detailed feedback as soon as possible.
We would also like to mention that we are currently in the process of transitioning to a new system. During this brief period, there may be a slight delay in reflecting certain updates on client profiles.
I will follow up with you on email about your concerns.
Should you have any additional questions or require further assistance, please don’t hesitate to reply directly to this email. We sincerely appreciate your patience and understanding during this transition.
Wishing you a truly wonderful day ahead.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
Thank you sincerely for taking the time to share your concerns with us. We truly appreciate your feedback, as it gives us the opportunity to assist you and ensure that your experience with us is nothing short of exceptional.
Please rest assured that we are reviewing this matter with the utmost care and will provide you with detailed feedback as soon as possible.
We would also like to mention that we are currently in the process of transitioning to a new system. During this brief period, there may be a slight delay in reflecting certain updates on client profiles.
I will follow up with you on email about your concerns.
Should you have any additional questions or require further assistance, please don’t hesitate to reply directly to this email. We sincerely appreciate your patience and understanding during this transition.
Wishing you a truly wonderful day ahead.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
Isabella Garcia's reply31 Oct 2025, 15:48
Official
Dear Sharon,
Thank you sincerely for taking the time to share your concerns with us. We truly appreciate your feedback, as it gives us the opportunity to assist you and ensure that your experience with us is nothing short of exceptional.
Please rest assured that we are reviewing this matter with the utmost care and will provide you with detailed feedback as soon as possible.
We would also like to mention that we are currently in the process of transitioning to a new system. During this brief period, there may be a slight delay in reflecting certain updates on client profiles.
I will follow up with you on email about your concerns.
Should you have any additional questions or require further assistance, please don’t hesitate to reply directly to this email. We sincerely appreciate your patience and understanding during this transition.
Wishing you a truly wonderful day ahead.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
Thank you sincerely for taking the time to share your concerns with us. We truly appreciate your feedback, as it gives us the opportunity to assist you and ensure that your experience with us is nothing short of exceptional.
Please rest assured that we are reviewing this matter with the utmost care and will provide you with detailed feedback as soon as possible.
We would also like to mention that we are currently in the process of transitioning to a new system. During this brief period, there may be a slight delay in reflecting certain updates on client profiles.
I will follow up with you on email about your concerns.
Should you have any additional questions or require further assistance, please don’t hesitate to reply directly to this email. We sincerely appreciate your patience and understanding during this transition.
Wishing you a truly wonderful day ahead.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
SN
Sharon N's updateReviewer Update
31 Oct 2025, 15:55What I’m asking for is for you to respond to my cancellation email..
SN
Sharon N's update31 Oct 2025, 15:55
Reviewer Update
What I’m asking for is for you to respond to my cancellation email..
Isabella Garcia's replyOfficial
03 Nov 2025, 10:19Dear Sharon,
Thank you sincerely for taking the time to share your concerns with us.
I note that one of our consultants has already responded to you, and I have also sent an email outlining all the arrangements related to your request.
Should you have any additional questions or require further assistance, please do not hesitate to reach out. We are always here to support you.
We truly appreciate your patience and understanding during this transition.
Wishing you a wonderful day ahead.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
Thank you sincerely for taking the time to share your concerns with us.
I note that one of our consultants has already responded to you, and I have also sent an email outlining all the arrangements related to your request.
Should you have any additional questions or require further assistance, please do not hesitate to reach out. We are always here to support you.
We truly appreciate your patience and understanding during this transition.
Wishing you a wonderful day ahead.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
Isabella Garcia's reply03 Nov 2025, 10:19
Official
Dear Sharon,
Thank you sincerely for taking the time to share your concerns with us.
I note that one of our consultants has already responded to you, and I have also sent an email outlining all the arrangements related to your request.
Should you have any additional questions or require further assistance, please do not hesitate to reach out. We are always here to support you.
We truly appreciate your patience and understanding during this transition.
Wishing you a wonderful day ahead.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
Thank you sincerely for taking the time to share your concerns with us.
I note that one of our consultants has already responded to you, and I have also sent an email outlining all the arrangements related to your request.
Should you have any additional questions or require further assistance, please do not hesitate to reach out. We are always here to support you.
We truly appreciate your patience and understanding during this transition.
Wishing you a wonderful day ahead.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
SN
Sharon N's updateReviewer Update
14 Nov 2025, 03:05I tried to communicate with you using all sort of channels to cancel my subscription and confirmation was sent back to me confirming that my account wont be deducted…I’m not going to change my account number like many of your customers that your refusing to cancel and still attempt deducting their account by force..I know my rights as a customer and I will exercise my right .I even doubt that this company is legit.i have dealt with people like you before.
SN
Sharon N's update14 Nov 2025, 03:05
Reviewer Update
I tried to communicate with you using all sort of channels to cancel my subscription and confirmation was sent back to me confirming that my account wont be deducted…I’m not going to change my account number like many of your customers that your refusing to cancel and still attempt deducting their account by force..I know my rights as a customer and I will exercise my right .I even doubt that this company is legit.i have dealt with people like you before.
Isabella Garcia's replyOfficial
14 Nov 2025, 09:23Dear Sharon,
Thank you sincerely for taking the time to share your concerns with us.
I have responded to your email once again. As mentioned, we are currently in the process of transitioning to a new system and, unfortunately, encountered some technical difficulties. Please rest assured that we are doing everything possible to amend the matter promptly and efficiently.
We truly appreciate your patience during this time and want to assure you that your concern is being treated with the utmost urgency.
Should you have any additional questions or require further assistance, please do not hesitate to reach out. We are always here to support you.
Wishing you a wonderful day ahead.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
Thank you sincerely for taking the time to share your concerns with us.
I have responded to your email once again. As mentioned, we are currently in the process of transitioning to a new system and, unfortunately, encountered some technical difficulties. Please rest assured that we are doing everything possible to amend the matter promptly and efficiently.
We truly appreciate your patience during this time and want to assure you that your concern is being treated with the utmost urgency.
Should you have any additional questions or require further assistance, please do not hesitate to reach out. We are always here to support you.
Wishing you a wonderful day ahead.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
Isabella Garcia's reply14 Nov 2025, 09:23
Official
Dear Sharon,
Thank you sincerely for taking the time to share your concerns with us.
I have responded to your email once again. As mentioned, we are currently in the process of transitioning to a new system and, unfortunately, encountered some technical difficulties. Please rest assured that we are doing everything possible to amend the matter promptly and efficiently.
We truly appreciate your patience during this time and want to assure you that your concern is being treated with the utmost urgency.
Should you have any additional questions or require further assistance, please do not hesitate to reach out. We are always here to support you.
Wishing you a wonderful day ahead.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
Thank you sincerely for taking the time to share your concerns with us.
I have responded to your email once again. As mentioned, we are currently in the process of transitioning to a new system and, unfortunately, encountered some technical difficulties. Please rest assured that we are doing everything possible to amend the matter promptly and efficiently.
We truly appreciate your patience during this time and want to assure you that your concern is being treated with the utmost urgency.
Should you have any additional questions or require further assistance, please do not hesitate to reach out. We are always here to support you.
Wishing you a wonderful day ahead.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd