MD
Maesele D
1 reviews | Active since Feb 2020
04 Feb 2020, 10:29
poor customer service
poor customer service , i wanted to cancel my delivery as they promised they will deliver after a certain time failing to do so they contacted me offering me a voucher so i cannot cancel the purchase but now that i continued with them is been 2 months now and still nothing . when i contact the consultant every one gives me different excuse... please going forward be honest with your customers because i can guarantee you .. you already loos loyal customers
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Isabella Garcia's replyOfficial
05 Feb 2020, 10:16Dear Maesele,
Thank you for taking the time to speak to me today.
I am glad to know that your package was delivered and we sincerely apologise once again about the voucher that you have not yet received. As mentioned, I will give you a call back later today to confirm the voucher code.
Have a lovely day further.
Warm regards,
Faranaaz Joosub
Client Care Supervisor
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for taking the time to speak to me today.
I am glad to know that your package was delivered and we sincerely apologise once again about the voucher that you have not yet received. As mentioned, I will give you a call back later today to confirm the voucher code.
Have a lovely day further.
Warm regards,
Faranaaz Joosub
Client Care Supervisor
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply05 Feb 2020, 10:16
Official
Dear Maesele,
Thank you for taking the time to speak to me today.
I am glad to know that your package was delivered and we sincerely apologise once again about the voucher that you have not yet received. As mentioned, I will give you a call back later today to confirm the voucher code.
Have a lovely day further.
Warm regards,
Faranaaz Joosub
Client Care Supervisor
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for taking the time to speak to me today.
I am glad to know that your package was delivered and we sincerely apologise once again about the voucher that you have not yet received. As mentioned, I will give you a call back later today to confirm the voucher code.
Have a lovely day further.
Warm regards,
Faranaaz Joosub
Client Care Supervisor
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za