GE
Gadija E
1 reviews | Active since Aug 2023
04 Dec 2025, 00:11
Poor customer service
This people have very poor customer service been waiting for weeks now for them to pay the money back they deducted,,,, in the email i received beginning of November 2025 stated takes up to 10 working days and it would ve paid by the 28 November 2025 . Today the 3rd December still haven't received my money. And to top it all they just keep apologizing? How can such a big well known company have such pathetic customer care service . I will report them to the ombudsman
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Isabella Garcia's replyOfficial
04 Dec 2025, 10:05Dear Gadija,
I hope this message finds you well.
It was a pleasure speaking with you, and I’m grateful for the opportunity to assist you personally. At Isabella Garcia, our clients are at the heart of everything we do, and your satisfaction is extremely important to us.
Please accept my sincere apologies for any frustration or inconvenience you may have experienced. Your feedback has been heard, and we’ve taken steps internally to prevent a similar situation in the future.
As mentioned, we recently transitioned to a new system, which unfortunately caused minor technical difficulties and unforeseen delays in communication. Your patience and understanding during this period are greatly appreciated. We remain committed to resolving this matter promptly.
Regarding your reimbur*****t, it is still in process, and our team is working to finalise it as quickly as possible.
We truly value you as part of the Isabella Garcia family, and I look forward to continuing this journey together. Please don’t hesitate to reach out if you have any questions or feedback — I’m here to assist.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
I hope this message finds you well.
It was a pleasure speaking with you, and I’m grateful for the opportunity to assist you personally. At Isabella Garcia, our clients are at the heart of everything we do, and your satisfaction is extremely important to us.
Please accept my sincere apologies for any frustration or inconvenience you may have experienced. Your feedback has been heard, and we’ve taken steps internally to prevent a similar situation in the future.
As mentioned, we recently transitioned to a new system, which unfortunately caused minor technical difficulties and unforeseen delays in communication. Your patience and understanding during this period are greatly appreciated. We remain committed to resolving this matter promptly.
Regarding your reimbur*****t, it is still in process, and our team is working to finalise it as quickly as possible.
We truly value you as part of the Isabella Garcia family, and I look forward to continuing this journey together. Please don’t hesitate to reach out if you have any questions or feedback — I’m here to assist.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply04 Dec 2025, 10:05
Official
Dear Gadija,
I hope this message finds you well.
It was a pleasure speaking with you, and I’m grateful for the opportunity to assist you personally. At Isabella Garcia, our clients are at the heart of everything we do, and your satisfaction is extremely important to us.
Please accept my sincere apologies for any frustration or inconvenience you may have experienced. Your feedback has been heard, and we’ve taken steps internally to prevent a similar situation in the future.
As mentioned, we recently transitioned to a new system, which unfortunately caused minor technical difficulties and unforeseen delays in communication. Your patience and understanding during this period are greatly appreciated. We remain committed to resolving this matter promptly.
Regarding your reimbur*****t, it is still in process, and our team is working to finalise it as quickly as possible.
We truly value you as part of the Isabella Garcia family, and I look forward to continuing this journey together. Please don’t hesitate to reach out if you have any questions or feedback — I’m here to assist.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
I hope this message finds you well.
It was a pleasure speaking with you, and I’m grateful for the opportunity to assist you personally. At Isabella Garcia, our clients are at the heart of everything we do, and your satisfaction is extremely important to us.
Please accept my sincere apologies for any frustration or inconvenience you may have experienced. Your feedback has been heard, and we’ve taken steps internally to prevent a similar situation in the future.
As mentioned, we recently transitioned to a new system, which unfortunately caused minor technical difficulties and unforeseen delays in communication. Your patience and understanding during this period are greatly appreciated. We remain committed to resolving this matter promptly.
Regarding your reimbur*****t, it is still in process, and our team is working to finalise it as quickly as possible.
We truly value you as part of the Isabella Garcia family, and I look forward to continuing this journey together. Please don’t hesitate to reach out if you have any questions or feedback — I’m here to assist.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za