1 reviews | Active since Aug 2015
Poor customer service
I submitted a cancellation request because I am currently not in a financial position to continue with the instalment payments. The response I received stated that although a hold was placed on future debits, a debit order may still go through if it had already been submitted to the bank. This is extremely concerning, as I clearly communicated that I am unable to afford further payments. I expect my cancellation request to be processed urgently and for confirmation that no further debit orders will be processed. If a debit has already been submitted, I require immediate clarification on how this will be resolved and within what timeframe. This situation is causing unnecessary financial stress, and I would appreciate a prompt and transparent resolution.
Thank you so much for bringing this matter to our attention. I sincerely apologise for the frustration and inconvenience you have experienced. Please know that this is by no means reflective of the high standard of service we strive to provide, and I completely understand how concerning and upsetting this situation must have been for you.
I have personally ensured that all necessary arrangements have been made and confirmed via email, providing a resolution to address your matter promptly and thoroughly.
Should you have any further questions or require additional support, please do not hesitate to respond directly to this email. We are fully committed to ensuring this matter is resolved to your satisfaction, and I will personally follow up to ensure everything proceeds seamlessly.
Once again, please accept my heartfelt apologies for the inconvenience caused. Thank you for allowing us the opportunity to make this right—your trust and satisfaction mean so much to us.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you so much for bringing this matter to our attention. I sincerely apologise for the frustration and inconvenience you have experienced. Please know that this is by no means reflective of the high standard of service we strive to provide, and I completely understand how concerning and upsetting this situation must have been for you.
I have personally ensured that all necessary arrangements have been made and confirmed via email, providing a resolution to address your matter promptly and thoroughly.
Should you have any further questions or require additional support, please do not hesitate to respond directly to this email. We are fully committed to ensuring this matter is resolved to your satisfaction, and I will personally follow up to ensure everything proceeds seamlessly.
Once again, please accept my heartfelt apologies for the inconvenience caused. Thank you for allowing us the opportunity to make this right—your trust and satisfaction mean so much to us.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za