TM
Thapelo M
1 reviews | Active since Dec 2018
15 Oct 2020, 04:07
Poor customer service
After discovering my parcel was not delivered to me, they made no efforts to help me get my parcel, i had to contact the courier company in finding out were it is.
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Replies (1)
Isabella Garcia's replyOfficial
15 Oct 2020, 15:21Dear Thapelo,
Thank you very much for taking the time to speak to me today. It was an honour and privilege for me to have assisted you.
I would like to express our deepest regret for the inconvenience caused, we are very passionate about our client service therefore as telephonically discussed, I will contact you again tomorrow to confirm the delivery of your parcel.
We appreciate your understanding and looking forward to a lovely beauty journey together.
Wishing you a lovely day further. Warm Regards,
Sulaine McGeer
Client Care Assistant Manager Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you very much for taking the time to speak to me today. It was an honour and privilege for me to have assisted you.
I would like to express our deepest regret for the inconvenience caused, we are very passionate about our client service therefore as telephonically discussed, I will contact you again tomorrow to confirm the delivery of your parcel.
We appreciate your understanding and looking forward to a lovely beauty journey together.
Wishing you a lovely day further. Warm Regards,
Sulaine McGeer
Client Care Assistant Manager Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply15 Oct 2020, 15:21
Official
Dear Thapelo,
Thank you very much for taking the time to speak to me today. It was an honour and privilege for me to have assisted you.
I would like to express our deepest regret for the inconvenience caused, we are very passionate about our client service therefore as telephonically discussed, I will contact you again tomorrow to confirm the delivery of your parcel.
We appreciate your understanding and looking forward to a lovely beauty journey together.
Wishing you a lovely day further. Warm Regards,
Sulaine McGeer
Client Care Assistant Manager Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you very much for taking the time to speak to me today. It was an honour and privilege for me to have assisted you.
I would like to express our deepest regret for the inconvenience caused, we are very passionate about our client service therefore as telephonically discussed, I will contact you again tomorrow to confirm the delivery of your parcel.
We appreciate your understanding and looking forward to a lovely beauty journey together.
Wishing you a lovely day further. Warm Regards,
Sulaine McGeer
Client Care Assistant Manager Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za