1 reviews | Active since Aug 2016
Poor customer service
Isabella Garcia take 10 - 14 working days to give you a refund, this is ridiculous considering we live in a world with so many technological advancements. It doesn't even take a cheque that long to clear even though they go through multiple validations. And looking at how they handled my order which was meant to arrive in 5-7 working days, 9 working days later still nothing.
Dear Matshidiso,
I trust that you are well this morning and thank you for taking my call.
I would sincerely like to apologise for the inconvenience and lack of service you have received regarding your order.
I have taken the necessary steps to rectify the situation and as discussed the couriers informed me that your order will be delivered to today and your reimbur*****t was processed on 2018/08/27.
Please do not hesitate to contact me should you have any further enquiries.
Warm regards,
Faranaaz Joosub
Client Care Administrator
Isabella Garcia International (Pty) Ltd
Client Care: ***
www.isabellagarcia.co.za
Dear Matshidiso,
I trust that you are well this morning and thank you for taking my call.
I would sincerely like to apologise for the inconvenience and lack of service you have received regarding your order.
I have taken the necessary steps to rectify the situation and as discussed the couriers informed me that your order will be delivered to today and your reimbur*****t was processed on 2018/08/27.
Please do not hesitate to contact me should you have any further enquiries.
Warm regards,
Faranaaz Joosub
Client Care Administrator
Isabella Garcia International (Pty) Ltd
Client Care: ***
www.isabellagarcia.co.za