CT
CANDACE T
1 reviews | Active since Mar 2014
11 Dec 2025, 08:32
Poor customer service
I made a purchase online on the 28th November 2025. To date I haven't received any notification on my order. On the 5th December I sent an email enquiry and no response after 2 days. I sent another email on the 8th December and still no response. I have a reference for both emails - 949753 and 951604.
My order number ***5.
I understand that there is a immigration and that's why I cannot call to make contact but the very least you can do is respond to your emails or send a notice out to those customers who placed orders. This is extremely unprofessional.
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Replies (1)
Isabella Garcia's replyOfficial
11 Dec 2025, 11:43Dear Candace,
I hope this message finds you well.
Thank you so much for the lovely conversation we shared today. It was a genuine pleasure speaking with you, and I am truly grateful for your time and trust.
Please accept my sincerest apologies for the delay in your delivery. We never want you to feel let down, and I am deeply sorry for any frustration this has caused. The delay was due to a recent system transition, which unfortunately led to minor technical difficulties. Your patience and understanding mean the world to us.
I am pleased to let you know that your parcel is now with our courier and has been prioritised for urgent delivery. Our team is closely monitoring it to ensure it reaches you promptly. Should you have any questions or need further assistance, I am here to support you.
Thank you once again for your kindness, patience, and trust. Clients like you are at the heart of Isabella Garcia, and it is an absolute privilege to serve you.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
I hope this message finds you well.
Thank you so much for the lovely conversation we shared today. It was a genuine pleasure speaking with you, and I am truly grateful for your time and trust.
Please accept my sincerest apologies for the delay in your delivery. We never want you to feel let down, and I am deeply sorry for any frustration this has caused. The delay was due to a recent system transition, which unfortunately led to minor technical difficulties. Your patience and understanding mean the world to us.
I am pleased to let you know that your parcel is now with our courier and has been prioritised for urgent delivery. Our team is closely monitoring it to ensure it reaches you promptly. Should you have any questions or need further assistance, I am here to support you.
Thank you once again for your kindness, patience, and trust. Clients like you are at the heart of Isabella Garcia, and it is an absolute privilege to serve you.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply11 Dec 2025, 11:43
Official
Dear Candace,
I hope this message finds you well.
Thank you so much for the lovely conversation we shared today. It was a genuine pleasure speaking with you, and I am truly grateful for your time and trust.
Please accept my sincerest apologies for the delay in your delivery. We never want you to feel let down, and I am deeply sorry for any frustration this has caused. The delay was due to a recent system transition, which unfortunately led to minor technical difficulties. Your patience and understanding mean the world to us.
I am pleased to let you know that your parcel is now with our courier and has been prioritised for urgent delivery. Our team is closely monitoring it to ensure it reaches you promptly. Should you have any questions or need further assistance, I am here to support you.
Thank you once again for your kindness, patience, and trust. Clients like you are at the heart of Isabella Garcia, and it is an absolute privilege to serve you.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
I hope this message finds you well.
Thank you so much for the lovely conversation we shared today. It was a genuine pleasure speaking with you, and I am truly grateful for your time and trust.
Please accept my sincerest apologies for the delay in your delivery. We never want you to feel let down, and I am deeply sorry for any frustration this has caused. The delay was due to a recent system transition, which unfortunately led to minor technical difficulties. Your patience and understanding mean the world to us.
I am pleased to let you know that your parcel is now with our courier and has been prioritised for urgent delivery. Our team is closely monitoring it to ensure it reaches you promptly. Should you have any questions or need further assistance, I am here to support you.
Thank you once again for your kindness, patience, and trust. Clients like you are at the heart of Isabella Garcia, and it is an absolute privilege to serve you.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za