1 reviews | Active since Jan 2026
Poor customer care - DON'T START WITH THEM, NOT WORTH IT!
Isabella Garcia pride themselves on good customer service, but they barely make any effort. I have been trying to cancel my account with them since 2023 when I was coaxed into taking the free sample (knowing the torment my grandmother went through when I was younger and she still had an account with them). Every time I try to contact them, the notify me that my package has already been dispatched. I wait 12 months, try again, contact them before I receive any message about couriers, and the same thing happens. This is now my 3rd time trying, and I sent an email 10 days back (before any message abut dispatched packages) because their lines aren't working. I emailed them this morning again and even sent the screenshot of my account with Platinum Life that i cancelled (they are just as ***** as IG), and instead of phone lines working or emails being responded to (except the auto-response which states they will "strive to respond within the next week), I get the SMS that my package is being dispatched today.
Poor customer service from them and I truly regret signing up in the first place. Even "The Box", "IPS" and "Platinum Life" were easier to leave than Isabella Garcia. And their products are heavily overpriced for no reason.
Thank you for bringing this matter to our attention. I sincerely apologise for the frustration and inconvenience you have experienced. This is certainly not the experience we aim to provide, and I fully understand how distressing and exhausting this situation has been for you.
Please be assured that all arrangements discussed telephonically have been attended to and have also been formally confirmed via email. I am personally overseeing the matter and will continue to follow up until it is fully resolved and concluded.
We acknowledge your concerns regarding communication delays and appreciate your patience while we worked through a recent influx of queries. That said, your feedback has been noted and is taken seriously, as we are continuously striving to improve our service delivery and accessibility.
Should you have any further questions or require additional assistance, you are welcome to respond directly to my email. We remain committed to resolving this matter fully and ensuring clarity going forward.
Once again, please accept my sincere apologies for the inconvenience experienced, and thank you for allowing us the opportunity to address and rectify your concerns.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for bringing this matter to our attention. I sincerely apologise for the frustration and inconvenience you have experienced. This is certainly not the experience we aim to provide, and I fully understand how distressing and exhausting this situation has been for you.
Please be assured that all arrangements discussed telephonically have been attended to and have also been formally confirmed via email. I am personally overseeing the matter and will continue to follow up until it is fully resolved and concluded.
We acknowledge your concerns regarding communication delays and appreciate your patience while we worked through a recent influx of queries. That said, your feedback has been noted and is taken seriously, as we are continuously striving to improve our service delivery and accessibility.
Should you have any further questions or require additional assistance, you are welcome to respond directly to my email. We remain committed to resolving this matter fully and ensuring clarity going forward.
Once again, please accept my sincere apologies for the inconvenience experienced, and thank you for allowing us the opportunity to address and rectify your concerns.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za