JF
Jade F

1 reviews | Active since Oct 2023

10 Sept 2026, 10:36

Poor communication

I’m really disappointed with my experience with Isabella Garcia. I was interested in placing an order, but despite expecting communication from a consultant, I haven’t received any follow-up or assistance.

The lack of communication has been extremely frustrating and has unfortunately left me feeling that my business isn’t valued. Because of this, I’ve decided not to go ahead with my order.

I understand that things can get busy, but when a customer is waiting for assistance before committing to an order, communication and follow-up are really important. Sadly, this experience has completely changed my mind about proceeding.

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Replies (1)
Isabella Garcia
Isabella Garcia's reply11 Sept 2026, 13:50
Official
Dear Jade,

Thank you for bringing this matter to our attention and for allowing us the opportunity to assist you.

I can confirm that we have already assisted you and provided the relevant arrangements and resolution regarding your concern.

Should you have any further questions or require any additional assistance, please feel free to reach out to us.

We appreciate the opportunity to address your concerns and remain committed to providing you with the necessary assistance.

Warm regards,

Loané Kunz
Client Care Supervisor
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za