1 reviews | Active since Sept 2018
Poor communication
On the 10th of December I received an sms saying that my account has been placed on hold due to a problem with the installment payment due to a recent system launch. On the 12th of December I received an sms saying that my debit order date has been changed to the 17th of every month. I tried to call there customer service but it's unavailable due to a system upgrade. I sent a email stating that I did not agree to the debt order date being change to the 17th. 3 working days goes by still no response from them. On the 17th the debit order goes off from my bank account that was not approved or agreeed to. Tried contacting them again by calling them and the phone lines are still down due to system upgrades. Did send them another email regarding the problem.
I have even tried to stop ans reverse the debit order but it's not possible to.
Query Received #956535-the firts reference number
Query Received #959436- second reference number to which I'm also still waiting to be contacted about
I trust you are well.
Thank you for clearly outlining your experience, and once again, thank you for the pleasant conversation we shared today.
Please accept my sincere apologies for the inconvenience and frustration caused. I fully acknowledge your concerns regarding the debit order date change and the lack of timely communication. Your queries, logged under reference numbers #956535 and #959436, have now been addressed. As discussed, I have made the necessary arrangements on your account and have followed up via email for your convenience.
We sincerely regret that this experience did not reflect our usual standard of service. Thank you for your patience, understanding, and trust.
Kind regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
I trust you are well.
Thank you for clearly outlining your experience, and once again, thank you for the pleasant conversation we shared today.
Please accept my sincere apologies for the inconvenience and frustration caused. I fully acknowledge your concerns regarding the debit order date change and the lack of timely communication. Your queries, logged under reference numbers #956535 and #959436, have now been addressed. As discussed, I have made the necessary arrangements on your account and have followed up via email for your convenience.
We sincerely regret that this experience did not reflect our usual standard of service. Thank you for your patience, understanding, and trust.
Kind regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd