LL
Leigh-Anne Lindes
1 reviews | Active since Feb 2025
07 Feb 2025, 16:03
Poor client handling
I requested a call about their subscription/personalized box. Had to wait a few days for a call. When I did eventually get a call, I asked Mbali to call back later due to being in an induction presentation at the time. Just received a call again now 2 days later and while I was talking, she hung up mid sentence.
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Isabella Garcia's replyOfficial
10 Feb 2025, 08:20Dear Leigh-Anne,
I hope you are having a truly wonderful day.
Thank you for reaching out to us and sharing your feedback—we deeply appreciate the opportunity to address your concerns.
Please accept our sincerest apologies for any inconvenience caused. At Isabella Garcia, we are truly passionate about ensuring our clients feel valued and cared for, and we understand the importance of delivering exceptional service at every touchpoint. Kindly rest assured that we have taken the necessary steps to rectify the matter internally.
It has been an absolute pleasure assisting you, and we wish you nothing but the best on your skincare journey ahead.
Should you ever need any further assistance, please do not hesitate to reach out.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
I hope you are having a truly wonderful day.
Thank you for reaching out to us and sharing your feedback—we deeply appreciate the opportunity to address your concerns.
Please accept our sincerest apologies for any inconvenience caused. At Isabella Garcia, we are truly passionate about ensuring our clients feel valued and cared for, and we understand the importance of delivering exceptional service at every touchpoint. Kindly rest assured that we have taken the necessary steps to rectify the matter internally.
It has been an absolute pleasure assisting you, and we wish you nothing but the best on your skincare journey ahead.
Should you ever need any further assistance, please do not hesitate to reach out.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply10 Feb 2025, 08:20
Official
Dear Leigh-Anne,
I hope you are having a truly wonderful day.
Thank you for reaching out to us and sharing your feedback—we deeply appreciate the opportunity to address your concerns.
Please accept our sincerest apologies for any inconvenience caused. At Isabella Garcia, we are truly passionate about ensuring our clients feel valued and cared for, and we understand the importance of delivering exceptional service at every touchpoint. Kindly rest assured that we have taken the necessary steps to rectify the matter internally.
It has been an absolute pleasure assisting you, and we wish you nothing but the best on your skincare journey ahead.
Should you ever need any further assistance, please do not hesitate to reach out.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
I hope you are having a truly wonderful day.
Thank you for reaching out to us and sharing your feedback—we deeply appreciate the opportunity to address your concerns.
Please accept our sincerest apologies for any inconvenience caused. At Isabella Garcia, we are truly passionate about ensuring our clients feel valued and cared for, and we understand the importance of delivering exceptional service at every touchpoint. Kindly rest assured that we have taken the necessary steps to rectify the matter internally.
It has been an absolute pleasure assisting you, and we wish you nothing but the best on your skincare journey ahead.
Should you ever need any further assistance, please do not hesitate to reach out.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za