Poor client experience

My experience with Isabella Garcia has been difficult from the beginning.. It started from the initial consultant getting my request wrong and not disclosing certain information..to agreeing with the company that my last debit order will go off in August as I'll be canceling my subscription... Come August debit orders are still going off till this day.. I've reached out to the team again the last person I spoke to via email was Bhavini. She gave me a voucher for the amounts and I asked her to cancel my subscription and confirm as I no longer want to be a customer with the company.. No response was given to me. End November the debit order still went off... I am so annoyed and utterly disappointed at the customer experience from this company... I can not deal with client services that can not carry out the client's request... If anyone knows how I can get my subscription canceled once and for all I'd appreciate the help.