Poor Aftersales

I LOVE their products, BUT aftersales are VERY poor!!!!

I have been paying the same amount for more than a year, BUT according to me, I only have one hamper that I am paying for... The hamper that I am paying is somewhere around R172 or R127 per month... They are claiming that I have one installment left on a promotion that I took more than a year ago!!! Last year when I phoned them, they ALSO told me the same thing... That I owe one more installment on that promotion?????

I totally forgot about it and just continued to pay the normal installment up until now, when I phoned them... I believe that I have been paying for that promotion for more rhan a year and it was only supposed to be three installments. It keeps on showing outstanding on their side... Soooo, to make sure if my theory is correct, I asked for DETAILED account statements for the last two years... They are refusing to supply me with what I am requesting, but they want to keep on debiting my account????

I am disputing their debit orders - unable to dispute the last one!!!! And they keep on taking my money, without any proof of where my money has gone for the last two years! 😡😡

I expect feedback before the end of today!!