GM(
Gertruida Moss (Fouche)

1 reviews | Active since Oct 2016

03 May 2017, 11:30

Please stop phoning me

<p>I received a call from an IG consultant a while ago confirming that my friend referred them to me. The consultant explained that they will send me a free gift pack. At first I rejected it because of course they would expect you to buy their products. The consultant assured me that it is a gift and that I am under no obligation to buy. She went through the questionnaire and so forth. What still my puzzles me is why they wanted permission to do a credit check for a free gift (is this just a tactic to decide on your behalf whether or not you can afford it)?????? Of course I did not give permission because my credit score has nothing to do with a free gift !!??<br />I then received the sample pack and since then CONSTANT calls to sell the products to me, I have already said no thank you, but they still phone me. I also had to request them not to phone me at work. </p> <p>PLEASE remove my number from your database.</p>

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Replies (3)
Isabella Garcia
Isabella Garcia's reply03 May 2017, 13:01
Official

Good day Getruida,

Trust you are well today.

Thank you for informing us about your complaint and please accept our sincerest apologies for the inconvenience you have experienced.

As requested your details will be removed from our database.

If you have any questions or queries please do not hesitate to contact me.

Kind regards,

Fefe Khemese
Client Care Administrator
Isabella Garcia International (Pty) Ltd
Client Care: ***
www.isabellagarcia.co.za

GM(
Gertruida Moss (Fouche)'s update03 May 2017, 14:41
Reviewer Update

ARE YOU KIDDING ME????? I have just received a call from one of your IG consultants offering me your products AFTER you confirmed that you have removed my details from your database!!???

Isabella Garcia
Isabella Garcia's reply03 May 2017, 14:51
Official

Dear Getruida,

Kindly note that your request was escalated to the relevant department as requested. It may take up to 24-48 hours for your details to be removed from our database.

Once again please accept our sincere apologies for the inconvenience caused.

Thank you for your patience and understanding in this regard.

Kind regards,

Fefe Khemese
Client Care Administrator
Isabella Garcia International (Pty) Ltd
Client Care: ***
www.isabellagarcia.co.za