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Ayla D

1 reviews | Active since Dec 2021

29 Nov 2022, 15:27

Please stop calling me

Please stop calling me. I have asked repeatedly after explaining that I did not enjoy using the products and was no longer interested. The first three calls I received was from the same person who then said that everything was POPIA compliant yet I've asked all three times to not be called and for my information to be removed. I have just received a forth call from a different person whose excuse was that this was the first time she was speaking to me...yet she should not have access to my information because I specifically requested not to be called.

They are now responding to my reviews asking me to email them so they can get in touch, I mean I'm not sure how to even respond when the issue is they have my details without consent to begin with.

0
Replies (1)
Isabella Garcia
Isabella Garcia's reply30 Nov 2022, 18:15
Official
Dear Ayla, 

I hope you are having a lovely day! 

Thank you for bringing your complaint to our attention we appreciate your feedback. 
  
I would like to express our deepest regret for the inconvenience caused, we are very passionate about our client satisfaction and well-being and understand how important it is to offer exceptional service. 

Please note that we have taken steps to rectify the situation and hope to resolve the matter for you as swiftly as possible. 
 
 We wish you the absolute best on your skincare journey going forward. 

Warm Regards,
    
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za