JM
Jevanka M

1 reviews | Active since Mar 2021

23 Mar 2021, 18:45

Please stop calling me

I was phoned no less than 6 times on Friday by Isabella Garcia's sales department. The 6th time i made the mistake of answering a sales call. A very nice lady then started talking and would not stop. I couldnt get more than an uhm or ah in the monologue.

20minutes in, I figure out they have my banking details from a previous subscription. I then got careful not to answer anything with a yes, as i understand anything positive may be taken as a confirmation to send me a box of 5 serums for just over R200.00 a month for 12 months (which by the way ends up being 2400 for 5 SERUMS, in a home of 4, its 2 months' groceries) which I CAN NOT AFFORD.

It became clear that this lady is the kind that WILL NOT take NO for an answer, so I could only get off the phone after saying that I will think it over. They phoned me NO LESS than 14 times today, from 14 DIFFERENT numbers all flagged as sales by Truecaller. PLEASE stop phoning me, Iunderstand your products are great and great quality as i have tried them before, but I can not afford this, after COVID with so many people having lost their jobs or having burned out of their saving due to reduced income, please when someone tries to say no, leave it at that. We can all find you on google when we decide to change our minds.

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Replies (1)
Isabella Garcia
Isabella Garcia's reply24 Mar 2021, 06:58
Official
 Dear  Jevanka, 
 
I hope you are having a lovely day! 

Thank you for bringing your complaint to our attention we appreciate your feedback. 

I would like to express our deepest regret for the inconvenience caused, we are very passionate about our client satisfaction and well-being and understand how important it is to offer exceptional service. 
 
Please note that we will send you an email to resolve your query. 
 
Wishing you a lovely day. 
 
Warm Regards,
  
Sulaine McGeer
 Client Care Assistant Manager 
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za