NN
Noxolo N
1 reviews | Active since Oct 2024
27 Jan 2026, 05:55
Please refund me and cancel my account with you.
I received a call from their sales consultant on the 4th of December, the debit order agreement was supposed to be the 27th of Jan and the lady told me they can't deduct before I received the package, I never received it and they deducted on the 14th Jan, I'm no longer interested in their product anymore. I sent an email on the 15th and was told they will respond in a weeks time, I can't get through to their landline. Please refund me and cancel everything.
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Isabella Garcia's replyOfficial
27 Jan 2026, 18:05Dear Noxolo,
Thank you so much for bringing this matter to our attention. I want to sincerely apologise for the frustration and inconvenience you have experienced. Please know that this is by no means reflective of the high standard of service we strive to provide, and I completely understand how concerning and upsetting this situation must have been for you.
I have personally made all the arrangements via email and provided a resolution to ensure your matter is addressed promptly and thoroughly.
Kindly note that Isabella Garcia products are typically delivered within 10–14 working days after the first successful deduction from a client’s account. This process ensures that all details are correctly aligned and also serves as a security deposit for the remaining balance on the account.
Should you have any further questions or require additional support, please feel free to respond directly to my email. We are committed to ensuring this matter is fully resolved to your satisfaction, and I will personally follow up to make sure everything is seamless.
Once again, please accept my heartfelt apologies for the inconvenience. Thank you for allowing us the opportunity to make this right; your trust and satisfaction mean so much to us.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you so much for bringing this matter to our attention. I want to sincerely apologise for the frustration and inconvenience you have experienced. Please know that this is by no means reflective of the high standard of service we strive to provide, and I completely understand how concerning and upsetting this situation must have been for you.
I have personally made all the arrangements via email and provided a resolution to ensure your matter is addressed promptly and thoroughly.
Kindly note that Isabella Garcia products are typically delivered within 10–14 working days after the first successful deduction from a client’s account. This process ensures that all details are correctly aligned and also serves as a security deposit for the remaining balance on the account.
Should you have any further questions or require additional support, please feel free to respond directly to my email. We are committed to ensuring this matter is fully resolved to your satisfaction, and I will personally follow up to make sure everything is seamless.
Once again, please accept my heartfelt apologies for the inconvenience. Thank you for allowing us the opportunity to make this right; your trust and satisfaction mean so much to us.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply27 Jan 2026, 18:05
Official
Dear Noxolo,
Thank you so much for bringing this matter to our attention. I want to sincerely apologise for the frustration and inconvenience you have experienced. Please know that this is by no means reflective of the high standard of service we strive to provide, and I completely understand how concerning and upsetting this situation must have been for you.
I have personally made all the arrangements via email and provided a resolution to ensure your matter is addressed promptly and thoroughly.
Kindly note that Isabella Garcia products are typically delivered within 10–14 working days after the first successful deduction from a client’s account. This process ensures that all details are correctly aligned and also serves as a security deposit for the remaining balance on the account.
Should you have any further questions or require additional support, please feel free to respond directly to my email. We are committed to ensuring this matter is fully resolved to your satisfaction, and I will personally follow up to make sure everything is seamless.
Once again, please accept my heartfelt apologies for the inconvenience. Thank you for allowing us the opportunity to make this right; your trust and satisfaction mean so much to us.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you so much for bringing this matter to our attention. I want to sincerely apologise for the frustration and inconvenience you have experienced. Please know that this is by no means reflective of the high standard of service we strive to provide, and I completely understand how concerning and upsetting this situation must have been for you.
I have personally made all the arrangements via email and provided a resolution to ensure your matter is addressed promptly and thoroughly.
Kindly note that Isabella Garcia products are typically delivered within 10–14 working days after the first successful deduction from a client’s account. This process ensures that all details are correctly aligned and also serves as a security deposit for the remaining balance on the account.
Should you have any further questions or require additional support, please feel free to respond directly to my email. We are committed to ensuring this matter is fully resolved to your satisfaction, and I will personally follow up to make sure everything is seamless.
Once again, please accept my heartfelt apologies for the inconvenience. Thank you for allowing us the opportunity to make this right; your trust and satisfaction mean so much to us.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za