1 reviews | Active since Jan 2023
Please help me to address Isabella Garcia to refund my money and bank charges for debit order.
I have sent Isabella Garcia an email requesting them to deliver a products for me because my products is finished, they didn't respond to me. I did sent them again and tell them that I don't want their service anymore, they didn't respond to me. And on the 15th December 2025, they did debit R229 from my account without delivering the products to me. When I ask them why they debited money from my account after I told them that I don't want their service anymore and again they refused to deliver a products for me. They sent me an email and tell me that they will deal with my matter in 5 to 7 days till today I haven't heard from Isabella Garcia the only I get is the sms of delivery. I haven't receive that products but they have my money. And they told me the consultant will call me till today I haven't hear from Isabella Garcia. They didn't even apologize for debit order that they made from my Accounts.
Thank you so much for taking my call, sharing your concerns, and for bringing your complaint to our attention.
I sincerely apologise for the frustration and disappointment caused by the delays in communication and in delivering your products. After six years of being a valued and cherished client, you deserve attentive, timely, and respectful service, and I am truly sorry that we fell short of this standard.
Thank you for allowing me the opportunity to rectify the matter. I have personally liaised with our courier to ensure your package is delivered as a matter of priority, and I will continue to follow up until it is safely in your possession.
Please rest assured that you are always welcome to respond directly to my emails to have any concerns addressed urgently.
Your loyalty means the world to us, and we deeply regret the distress this situation has caused.
We remain fully committed to resolving this matter and restoring your trust.
With warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you so much for taking my call, sharing your concerns, and for bringing your complaint to our attention.
I sincerely apologise for the frustration and disappointment caused by the delays in communication and in delivering your products. After six years of being a valued and cherished client, you deserve attentive, timely, and respectful service, and I am truly sorry that we fell short of this standard.
Thank you for allowing me the opportunity to rectify the matter. I have personally liaised with our courier to ensure your package is delivered as a matter of priority, and I will continue to follow up until it is safely in your possession.
Please rest assured that you are always welcome to respond directly to my emails to have any concerns addressed urgently.
Your loyalty means the world to us, and we deeply regret the distress this situation has caused.
We remain fully committed to resolving this matter and restoring your trust.
With warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za