LW
Liezel W
1 reviews | Active since May 2021
06 Jul 2021, 10:28
Please Give What's Due
hi, 20 Jan 2021 I asked to cancel my hamper due to covid my income has been cut, but a R400 was still deducted of my account. I was told they cannot give cash back but will receive a voucher and a R200 will be added and I could the buy online for the amount of R600. Although many emails wanting my money back no one assisted - I then tried buying online, but I had no voucher number.
then I requested a voucher number also copied a snapshot of items that i am interested in - I was hoping they could just deliver them because my delivery details was attached
Six months later - No R400 or products later R600 Can I please get positive assistance without me having to do any heavy lifting,
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Isabella Garcia's replyOfficial
06 Jul 2021, 11:41Dear Liezel,
Thank you very much for taking the time to speak to me today. It was such a pleasure to be of service to you.
I would like to take this opportunity to thank you personally for your feedback and to express my sincere apologies for the inconvenience caused. We truly value you as our client, and we continuously strive to deliver good service and to build lasting relationships with our clients. Your feedback today is instrumental in helping us improve our service and operational processes.
Please rest assured that I have made all the required arrangements as we discussed telephonically.
Wishing you a lovely day further. Warm Regards,
Sulaine McGeerClient Care Assistant Manager Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you very much for taking the time to speak to me today. It was such a pleasure to be of service to you.
I would like to take this opportunity to thank you personally for your feedback and to express my sincere apologies for the inconvenience caused. We truly value you as our client, and we continuously strive to deliver good service and to build lasting relationships with our clients. Your feedback today is instrumental in helping us improve our service and operational processes.
Please rest assured that I have made all the required arrangements as we discussed telephonically.
Wishing you a lovely day further. Warm Regards,
Sulaine McGeerClient Care Assistant Manager Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply06 Jul 2021, 11:41
Official
Dear Liezel,
Thank you very much for taking the time to speak to me today. It was such a pleasure to be of service to you.
I would like to take this opportunity to thank you personally for your feedback and to express my sincere apologies for the inconvenience caused. We truly value you as our client, and we continuously strive to deliver good service and to build lasting relationships with our clients. Your feedback today is instrumental in helping us improve our service and operational processes.
Please rest assured that I have made all the required arrangements as we discussed telephonically.
Wishing you a lovely day further. Warm Regards,
Sulaine McGeerClient Care Assistant Manager Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you very much for taking the time to speak to me today. It was such a pleasure to be of service to you.
I would like to take this opportunity to thank you personally for your feedback and to express my sincere apologies for the inconvenience caused. We truly value you as our client, and we continuously strive to deliver good service and to build lasting relationships with our clients. Your feedback today is instrumental in helping us improve our service and operational processes.
Please rest assured that I have made all the required arrangements as we discussed telephonically.
Wishing you a lovely day further. Warm Regards,
Sulaine McGeerClient Care Assistant Manager Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za