LL
Lsngcobo L
1 reviews | Active since Apr 2012
29 Jan 2016, 14:33
PHONES ARE NOT ANSWER ON THEIR CUSTOMER CARE NO.
A marketing person phoned me and offered me this wonderful deal of becoming an ambassador for Isabella Garcia for an total amount of R382 for the full kit. I was told that I can pay it ONCE OFF.The amount of R382 was deducted for December . Now they are deducting R382 per month ( Jan 28) on my bank account via debit order. I have tried phoning the customer care line as well as tried to contact them via e-mail but there is no response. I am not impressed with the service or the breach of contract because what they are doing is not what I agreed to. Can someone please get back to me because i dont have a problematic skin to start with, I can be paying R382 monthly for facial products.
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Isabella Garcia's replyOfficial
29 Jan 2016, 16:04Hello LS NGCOBO,
Thank you for taking my call.
As discussed, I have arranged to send you a statement and invoice of your account to your email address with the total cost and monthly instalment of your hamper.
We are currently experiencing technical difficulties with our telephone lines and we are trying to resolve the issue as soon as possible.
Please accept our sincerest apologies for the misunderstanding and inconvenience caused.
You are welcome to contact me directly should you have any enquiries and I will gladly assist you.
May you have a wonderful day.
Kind regards,
Chantal Swart
Client Care Team Leader
Isabella Garcia International (Pty) Ltd
Email: ***
Client Care: ***
www.isabellagarcia.co.za
Thank you for taking my call.
As discussed, I have arranged to send you a statement and invoice of your account to your email address with the total cost and monthly instalment of your hamper.
We are currently experiencing technical difficulties with our telephone lines and we are trying to resolve the issue as soon as possible.
Please accept our sincerest apologies for the misunderstanding and inconvenience caused.
You are welcome to contact me directly should you have any enquiries and I will gladly assist you.
May you have a wonderful day.
Kind regards,
Chantal Swart
Client Care Team Leader
Isabella Garcia International (Pty) Ltd
Email: ***
Client Care: ***
www.isabellagarcia.co.za
Isabella Garcia's reply29 Jan 2016, 16:04
Official
Hello LS NGCOBO,
Thank you for taking my call.
As discussed, I have arranged to send you a statement and invoice of your account to your email address with the total cost and monthly instalment of your hamper.
We are currently experiencing technical difficulties with our telephone lines and we are trying to resolve the issue as soon as possible.
Please accept our sincerest apologies for the misunderstanding and inconvenience caused.
You are welcome to contact me directly should you have any enquiries and I will gladly assist you.
May you have a wonderful day.
Kind regards,
Chantal Swart
Client Care Team Leader
Isabella Garcia International (Pty) Ltd
Email: ***
Client Care: ***
www.isabellagarcia.co.za
Thank you for taking my call.
As discussed, I have arranged to send you a statement and invoice of your account to your email address with the total cost and monthly instalment of your hamper.
We are currently experiencing technical difficulties with our telephone lines and we are trying to resolve the issue as soon as possible.
Please accept our sincerest apologies for the misunderstanding and inconvenience caused.
You are welcome to contact me directly should you have any enquiries and I will gladly assist you.
May you have a wonderful day.
Kind regards,
Chantal Swart
Client Care Team Leader
Isabella Garcia International (Pty) Ltd
Email: ***
Client Care: ***
www.isabellagarcia.co.za