SL
Sarah L
1 reviews | Active since Feb 2019
13 Oct 2025, 08:41
PAYMENTS DONE - NOMPRODUCTS
An order was placed for R 3000 + No products has been received and the debit order is through as arranged Is this also a **** - such a huge company
Helpful (0)
Replies (3)0
Replies (3)
Isabella Garcia's replyOfficial
13 Oct 2025, 09:04Dear Sarah,
Thank you sincerely for taking the time to raise your concerns and for bringing your complaint to our attention. We truly appreciate your feedback and the opportunity to address your experience.
Please allow me to express my heartfelt apologies for any inconvenience caused. You are a valued client, and we continuously strive to provide excellent service while fostering lasting relationships built on trust and care. Your feedback today plays an important role in helping us further enhance our service and operational processes.
I have arranged for your products to be delivered on an urgent basis and will personally follow up to ensure they reach you as soon as possible.
We truly appreciate your patience and understanding and look forward to continuing a beautiful skincare journey with you.
Wishing you a truly lovely day ahead.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you sincerely for taking the time to raise your concerns and for bringing your complaint to our attention. We truly appreciate your feedback and the opportunity to address your experience.
Please allow me to express my heartfelt apologies for any inconvenience caused. You are a valued client, and we continuously strive to provide excellent service while fostering lasting relationships built on trust and care. Your feedback today plays an important role in helping us further enhance our service and operational processes.
I have arranged for your products to be delivered on an urgent basis and will personally follow up to ensure they reach you as soon as possible.
We truly appreciate your patience and understanding and look forward to continuing a beautiful skincare journey with you.
Wishing you a truly lovely day ahead.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply13 Oct 2025, 09:04
Official
Dear Sarah,
Thank you sincerely for taking the time to raise your concerns and for bringing your complaint to our attention. We truly appreciate your feedback and the opportunity to address your experience.
Please allow me to express my heartfelt apologies for any inconvenience caused. You are a valued client, and we continuously strive to provide excellent service while fostering lasting relationships built on trust and care. Your feedback today plays an important role in helping us further enhance our service and operational processes.
I have arranged for your products to be delivered on an urgent basis and will personally follow up to ensure they reach you as soon as possible.
We truly appreciate your patience and understanding and look forward to continuing a beautiful skincare journey with you.
Wishing you a truly lovely day ahead.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you sincerely for taking the time to raise your concerns and for bringing your complaint to our attention. We truly appreciate your feedback and the opportunity to address your experience.
Please allow me to express my heartfelt apologies for any inconvenience caused. You are a valued client, and we continuously strive to provide excellent service while fostering lasting relationships built on trust and care. Your feedback today plays an important role in helping us further enhance our service and operational processes.
I have arranged for your products to be delivered on an urgent basis and will personally follow up to ensure they reach you as soon as possible.
We truly appreciate your patience and understanding and look forward to continuing a beautiful skincare journey with you.
Wishing you a truly lovely day ahead.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
SL
Sarah L's updateReviewer Update
13 Oct 2025, 09:11Thank you Andri for the quick response
When I do recieve my parcel I will let you know
When I do recieve my parcel I will let you know
SL
Sarah L's update13 Oct 2025, 09:11
Reviewer Update
Thank you Andri for the quick response
When I do recieve my parcel I will let you know
When I do recieve my parcel I will let you know
Isabella Garcia's replyOfficial
13 Oct 2025, 09:29Dear Sarah,
Thank you so much for your reply. I truly appreciate your patience and understanding throughout this process.
I will also personally be following up to ensure that your package is delivered safely and promptly, as it’s important to me that your experience with Isabella Garcia is nothing short of delightful. Your happiness and satisfaction mean a great deal to us, and we want every step of your beauty journey to feel seamless and joyful.
Wishing you a truly lovely day ahead, filled with positivity and beautiful moments.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you so much for your reply. I truly appreciate your patience and understanding throughout this process.
I will also personally be following up to ensure that your package is delivered safely and promptly, as it’s important to me that your experience with Isabella Garcia is nothing short of delightful. Your happiness and satisfaction mean a great deal to us, and we want every step of your beauty journey to feel seamless and joyful.
Wishing you a truly lovely day ahead, filled with positivity and beautiful moments.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply13 Oct 2025, 09:29
Official
Dear Sarah,
Thank you so much for your reply. I truly appreciate your patience and understanding throughout this process.
I will also personally be following up to ensure that your package is delivered safely and promptly, as it’s important to me that your experience with Isabella Garcia is nothing short of delightful. Your happiness and satisfaction mean a great deal to us, and we want every step of your beauty journey to feel seamless and joyful.
Wishing you a truly lovely day ahead, filled with positivity and beautiful moments.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you so much for your reply. I truly appreciate your patience and understanding throughout this process.
I will also personally be following up to ensure that your package is delivered safely and promptly, as it’s important to me that your experience with Isabella Garcia is nothing short of delightful. Your happiness and satisfaction mean a great deal to us, and we want every step of your beauty journey to feel seamless and joyful.
Wishing you a truly lovely day ahead, filled with positivity and beautiful moments.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za