1 reviews | Active since Dec 2024
Pathetic service from Isabella Garcia concerning cancellation
I subscribed to Isabella Garcia last year and fulfilled a year's subscription. I intended to end it there and not continue into a second year. I received an email and SMS today stating my second hamper is ready for dispatch. I promptly contacted their agents stating I am cancelling any further orders from them. The lady tells me that they cannot stop the shipping even though the relevant department will be notified. There was no correspondence from them asking if I am still interested a year later, no confirmation...just 'your package is on its way'. I am not interested in this added expense for another year, I experienced no improvement with their products but was willing to try. I accepted that I was subscribed for a year and fulfilled the payments. Now I want to end my subscription and I get told they can't help if the parcel is sent before I cancel. Ridiculous service
Thank you so much for reaching out and for taking the time to share your concerns. I am truly sorry that your recent experience has left you feeling disappointed, and I would like to extend my sincerest apologies for any frustration or inconvenience this may have caused.
At Isabella Garcia, we are deeply committed to ensuring that every client feels heard, valued, and appreciated. It is with heartfelt regret that I acknowledge this was not the service experience you received, and I want to assure you that your concerns have been taken seriously.
Following our discussion, I have personally ensured that all the necessary arrangements have been made as per your request.
To offer some clarity, our ambassador program was created to provide ongoing access to your preferred skincare essentials, along with exclusive benefits such as complimentary gifts and vouchers, a 16% discount, early access to new product launches, and more. While this offering was designed with our clients’ convenience in mind, I do understand and respect your decision.
It saddens us to know that we did not meet your expectations, and I want to assure you that your feedback will be used to guide further improvements in how we serve and support our valued clients.
Should you have any further questions, requests, or thoughts you’d like to share, please don’t hesitate to reach out. It would be our privilege to assist you in any way we can—now or in the future.
Wishing you only the very best on your journey ahead.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you so much for reaching out and for taking the time to share your concerns. I am truly sorry that your recent experience has left you feeling disappointed, and I would like to extend my sincerest apologies for any frustration or inconvenience this may have caused.
At Isabella Garcia, we are deeply committed to ensuring that every client feels heard, valued, and appreciated. It is with heartfelt regret that I acknowledge this was not the service experience you received, and I want to assure you that your concerns have been taken seriously.
Following our discussion, I have personally ensured that all the necessary arrangements have been made as per your request.
To offer some clarity, our ambassador program was created to provide ongoing access to your preferred skincare essentials, along with exclusive benefits such as complimentary gifts and vouchers, a 16% discount, early access to new product launches, and more. While this offering was designed with our clients’ convenience in mind, I do understand and respect your decision.
It saddens us to know that we did not meet your expectations, and I want to assure you that your feedback will be used to guide further improvements in how we serve and support our valued clients.
Should you have any further questions, requests, or thoughts you’d like to share, please don’t hesitate to reach out. It would be our privilege to assist you in any way we can—now or in the future.
Wishing you only the very best on your journey ahead.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za