ZM
Zenzile M
1 reviews | Active since May 2020
12 May 2021, 09:51
Pathetic service!!!
I'm soo disappointed with your service!!! I ordered facial products on the 1st of may till this day I'm still waiting. When I call your customer care I'm told it will be out for delivery the following day .When I do a follow up the following day still the same story .I called today then was told it will be dispatched today and will be delivered next week. Why is it taking so long and why am I not given a straight forward answer?! I'm soo disappointed Isabella I love your Products but I think this is the last time I order from you
Helpful (0)
Replies (2)0
Replies (2)
Isabella Garcia's replyOfficial
12 May 2021, 14:11Dear Zenzile, I hope you are having a lovely day!
Thank you for bringing your complaint to our attention we appreciate your feedback. We have been trying to contact you this afternoon to address your concerns, but unfortunately to no avail. Please note that we will send you an email to resolve your query. We are truly sorry for any inconvenience that you have experienced and will most definitely strive to offer you better service in the future. Wishing you a lovely weekend ahead. Warm Regards,
Sulaine McGeer
Client Care Assistant Manager Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for bringing your complaint to our attention we appreciate your feedback. We have been trying to contact you this afternoon to address your concerns, but unfortunately to no avail. Please note that we will send you an email to resolve your query. We are truly sorry for any inconvenience that you have experienced and will most definitely strive to offer you better service in the future. Wishing you a lovely weekend ahead. Warm Regards,
Sulaine McGeer
Client Care Assistant Manager Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply12 May 2021, 14:11
Official
Dear Zenzile, I hope you are having a lovely day!
Thank you for bringing your complaint to our attention we appreciate your feedback. We have been trying to contact you this afternoon to address your concerns, but unfortunately to no avail. Please note that we will send you an email to resolve your query. We are truly sorry for any inconvenience that you have experienced and will most definitely strive to offer you better service in the future. Wishing you a lovely weekend ahead. Warm Regards,
Sulaine McGeer
Client Care Assistant Manager Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for bringing your complaint to our attention we appreciate your feedback. We have been trying to contact you this afternoon to address your concerns, but unfortunately to no avail. Please note that we will send you an email to resolve your query. We are truly sorry for any inconvenience that you have experienced and will most definitely strive to offer you better service in the future. Wishing you a lovely weekend ahead. Warm Regards,
Sulaine McGeer
Client Care Assistant Manager Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
ZM
Zenzile M's updateReviewer Update
13 May 2021, 15:14Hi Sulaine
Thank you very much I really appreciate your help, I just got a call from the driver and my parcel will be delivered today
Thank you very much I really appreciate your help, I just got a call from the driver and my parcel will be delivered today
ZM
Zenzile M's update13 May 2021, 15:14
Reviewer Update
Hi Sulaine
Thank you very much I really appreciate your help, I just got a call from the driver and my parcel will be delivered today
Thank you very much I really appreciate your help, I just got a call from the driver and my parcel will be delivered today