SS
Shaista S
1 reviews | Active since Feb 2026
04 Mar 2026, 10:43
Pathetic service
Isabella Garcia at it again … I have sent multiple follows up and still no response from the assistant manager who promised to provide feedback .. she ignores my emails
Helpful (0)
Replies (1)0
Replies (1)
Isabella Garcia's replyOfficial
04 Mar 2026, 12:35Dear Shaista,
Thank you for your message. I completely understand your frustration, and I sincerely apologise for the delay in providing updates. Please be assured that your concerns are being treated with the highest priority.
We are still actively investigating your shipment and the issues surrounding your account. I have personally followed up with our account manager at DPD to gain clarity on what went wrong with the delivery.
I am committed to providing you with definitive feedback as soon as we receive it from the courier. While I understand that waiting is frustrating, we want to ensure the information we share is accurate and actionable, so we can resolve this fully.
Your patience and understanding during this process are greatly appreciated. I will provide an update as soon as there is progress, and I remain available should you have any further questions in the meantime.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for your message. I completely understand your frustration, and I sincerely apologise for the delay in providing updates. Please be assured that your concerns are being treated with the highest priority.
We are still actively investigating your shipment and the issues surrounding your account. I have personally followed up with our account manager at DPD to gain clarity on what went wrong with the delivery.
I am committed to providing you with definitive feedback as soon as we receive it from the courier. While I understand that waiting is frustrating, we want to ensure the information we share is accurate and actionable, so we can resolve this fully.
Your patience and understanding during this process are greatly appreciated. I will provide an update as soon as there is progress, and I remain available should you have any further questions in the meantime.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply04 Mar 2026, 12:35
Official
Dear Shaista,
Thank you for your message. I completely understand your frustration, and I sincerely apologise for the delay in providing updates. Please be assured that your concerns are being treated with the highest priority.
We are still actively investigating your shipment and the issues surrounding your account. I have personally followed up with our account manager at DPD to gain clarity on what went wrong with the delivery.
I am committed to providing you with definitive feedback as soon as we receive it from the courier. While I understand that waiting is frustrating, we want to ensure the information we share is accurate and actionable, so we can resolve this fully.
Your patience and understanding during this process are greatly appreciated. I will provide an update as soon as there is progress, and I remain available should you have any further questions in the meantime.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for your message. I completely understand your frustration, and I sincerely apologise for the delay in providing updates. Please be assured that your concerns are being treated with the highest priority.
We are still actively investigating your shipment and the issues surrounding your account. I have personally followed up with our account manager at DPD to gain clarity on what went wrong with the delivery.
I am committed to providing you with definitive feedback as soon as we receive it from the courier. While I understand that waiting is frustrating, we want to ensure the information we share is accurate and actionable, so we can resolve this fully.
Your patience and understanding during this process are greatly appreciated. I will provide an update as soon as there is progress, and I remain available should you have any further questions in the meantime.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za