Pathetic

Item: Isabella Garcia
Rating: 1
Author: Adriana P

Pathetic. After sending an email with my query. They only called me back after 10 days. Extremely rude agent, totally unprofessional. I will never in my life make use of your company again. Although I've been with you for 10 years. Is this the way you treat your long time clients????

Helpful (0)

Replies (1)

Isabella Garcia's replyOfficial

21 Jan 2022, 11:17

Dear Adriana,

Thank you for bringing your complaint to our attention we appreciate your feedback.

Please accept our sincerest apologies for the inconvenience you experienced with regards to the inadequate service you received.

As a testament to our commitment to strive for perfection, we have taken steps to rectify the situation and it will be dealt with internally.

We deeply value your relationship with Isabella Garcia and are committed to providing you with the highest level of service.

I have also sent you an email addressing your complaint.

Once again, I sincerely apologise, and if there is anything further I can assist you with, please let me know and I will be happy to help!

Wishing you a wonderful day.

Warm regards,

Sulaine McGeer

Client Care Manager

Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za

Isabella Garcia's reply21 Jan 2022, 11:17

Official