TN
Takalani N
1 reviews | Active since Jul 2017
26 Jun 2023, 21:30
Parcel delivered without my knowledge
I finished paying for my 12 month hamper, to my surprise today when i arrive home i found another hamper delivered without my knowledge. i explain very clearly to the person over the phone that i dont want their product anymore because it does not work on my skin. how do i return their package. i dont want them to deduct my money anymore.
Helpful (0)
Replies (4)0
Replies (4)
Isabella Garcia's replyOfficial
27 Jun 2023, 09:43Dear Takalani,
Thank you for bringing your complaint to our attention we appreciate your feedback. We have been trying to contact you this morning to address your concerns, but unfortunately to no avail.
Please be on the lookout for my email to resolve your query. We would like to apologize for any inconvenience that you have experienced, but please note that we are really passionate about your well-being, and we strive to deliver exceptional service. I have also requested the sales agreement recording: and I am looking forward to personally providing you with the necessary feedback.
Wishing you a lovely day further. Warm Regards, Andri Olivier
Client Care Assistant ManagerIsabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for bringing your complaint to our attention we appreciate your feedback. We have been trying to contact you this morning to address your concerns, but unfortunately to no avail.
Please be on the lookout for my email to resolve your query. We would like to apologize for any inconvenience that you have experienced, but please note that we are really passionate about your well-being, and we strive to deliver exceptional service. I have also requested the sales agreement recording: and I am looking forward to personally providing you with the necessary feedback.
Wishing you a lovely day further. Warm Regards, Andri Olivier
Client Care Assistant ManagerIsabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply27 Jun 2023, 09:43
Official
Dear Takalani,
Thank you for bringing your complaint to our attention we appreciate your feedback. We have been trying to contact you this morning to address your concerns, but unfortunately to no avail.
Please be on the lookout for my email to resolve your query. We would like to apologize for any inconvenience that you have experienced, but please note that we are really passionate about your well-being, and we strive to deliver exceptional service. I have also requested the sales agreement recording: and I am looking forward to personally providing you with the necessary feedback.
Wishing you a lovely day further. Warm Regards, Andri Olivier
Client Care Assistant ManagerIsabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for bringing your complaint to our attention we appreciate your feedback. We have been trying to contact you this morning to address your concerns, but unfortunately to no avail.
Please be on the lookout for my email to resolve your query. We would like to apologize for any inconvenience that you have experienced, but please note that we are really passionate about your well-being, and we strive to deliver exceptional service. I have also requested the sales agreement recording: and I am looking forward to personally providing you with the necessary feedback.
Wishing you a lovely day further. Warm Regards, Andri Olivier
Client Care Assistant ManagerIsabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
TN
Takalani N's updateReviewer Update
27 Jun 2023, 23:44I got an email saying once you agree to be an ambassador its a lifetime commitment and that was never explainend to me when i took the hamper, according to my understanding you pay for 12 months for the hamper you received wich i did, there is no such thing as a lifetime ambassador. I am done with my payment i want out, now you guys are saying i agreed for the second hamper wich is a lie. i only agreed for the first hamper only and i am done with payment. I do not want to be an ambassador anymore. send someone to collect your parcel before 7 days period elapses, i dont need your product.your product does not work in my skin.
TN
Takalani N's update27 Jun 2023, 23:44
Reviewer Update
I got an email saying once you agree to be an ambassador its a lifetime commitment and that was never explainend to me when i took the hamper, according to my understanding you pay for 12 months for the hamper you received wich i did, there is no such thing as a lifetime ambassador. I am done with my payment i want out, now you guys are saying i agreed for the second hamper wich is a lie. i only agreed for the first hamper only and i am done with payment. I do not want to be an ambassador anymore. send someone to collect your parcel before 7 days period elapses, i dont need your product.your product does not work in my skin.
TN
Takalani N's updateReviewer Update
27 Jun 2023, 23:47Cancel my account and remove my name and details from your side. i dont want to be part of isabella garcia ambassador anymore. i believe everything we join in south africa we have the right to cancel it if we dont want it anylonger you can not force me to use your product even thou i dont want to. cancel your order and come and pick up you parcel
TN
Takalani N's update27 Jun 2023, 23:47
Reviewer Update
Cancel my account and remove my name and details from your side. i dont want to be part of isabella garcia ambassador anymore. i believe everything we join in south africa we have the right to cancel it if we dont want it anylonger you can not force me to use your product even thou i dont want to. cancel your order and come and pick up you parcel
Isabella Garcia's replyOfficial
28 Jun 2023, 09:28 Dear Takalani,
I hope you are having a lovely day!
Thank you for taking my call this morning and allowing me to resolve your complaint.
I would like to express our deepest regret for the inconvenience caused, we are very passionate about our client satisfaction and well-being and understand how important it is to offer exceptional service.
As discussed telephonically, I have made all the required arrangements with you and will follow up until your query is completely resolved.
We wish you the absolute best on your skincare journey going forward.
Warm Regards,
Andri Olivier
Client Care Assistant Manager Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
I hope you are having a lovely day!
Thank you for taking my call this morning and allowing me to resolve your complaint.
I would like to express our deepest regret for the inconvenience caused, we are very passionate about our client satisfaction and well-being and understand how important it is to offer exceptional service.
As discussed telephonically, I have made all the required arrangements with you and will follow up until your query is completely resolved.
We wish you the absolute best on your skincare journey going forward.
Warm Regards,
Andri Olivier
Client Care Assistant Manager Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply28 Jun 2023, 09:28
Official
Dear Takalani,
I hope you are having a lovely day!
Thank you for taking my call this morning and allowing me to resolve your complaint.
I would like to express our deepest regret for the inconvenience caused, we are very passionate about our client satisfaction and well-being and understand how important it is to offer exceptional service.
As discussed telephonically, I have made all the required arrangements with you and will follow up until your query is completely resolved.
We wish you the absolute best on your skincare journey going forward.
Warm Regards,
Andri Olivier
Client Care Assistant Manager Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
I hope you are having a lovely day!
Thank you for taking my call this morning and allowing me to resolve your complaint.
I would like to express our deepest regret for the inconvenience caused, we are very passionate about our client satisfaction and well-being and understand how important it is to offer exceptional service.
As discussed telephonically, I have made all the required arrangements with you and will follow up until your query is completely resolved.
We wish you the absolute best on your skincare journey going forward.
Warm Regards,
Andri Olivier
Client Care Assistant Manager Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za